Position Summary
Technical support Key Account Manager is professional responsible for high support of B2B KAMs and B2B consumers for technical part sales (Knox, solution sales and support), and achieving and further developing business sales results with assigned partners key customers (account manager) within Adriatic region. The key function comprises superior customer relationship management. It is necessary to understand the business and identify the needs of the key accounts in order to provide outstanding customer service and meet customer requirements. Technical support Key Account Manager is responsible for all Samsung Electronics mobile division product groups sold to business customers and through commercial channels.Role and Responsibilities
- Full responsibility and ownership of sales to own group Key Accounts, for all Samsung B2B products and solutions and GSCM administration
- Relationship management, negotiation, account planning, project management
- Administrative tasks related to an account (A/R, Credit Limit, etc.)
- To increase sales of Samsung Electronics products and achieve the agreed targets within the key accounts
- Focus on consultative selling by face-to-face relationship building and demand generation
- Provides leadership to virtual account team of cross-functional resources for effectively developing and pursuing sales opportunities
- Advises and influences customer contacts over a range of functions and promotes solutions as a key differentiator, where applicable
- Maintains high quality of pipeline/funnel/opportunity management entries on a weekly basis
- Other tasks per direct managers request
Skills and Qualifications
- University degree (e.g. Business Administration)
- At least 5 years of job experience in the area of sales/account management
- Partner management and channel management experiences in commercial channels preferred
- Experience in selling complex deals and solutions to enterprise customers and public sector
- Upper-intermediate command of English and Slovenian
- Advanced user of MS Office (Word, Excel, PowerPoint)
- Good knowledge of the market and a good business sense
- Understand customers business, related industry trends, appropriate solution needs & requirements
- Driver’s license B category
- Pipeline/funnel/opportunity management
- Excellent organization, co-ordination, and time-management skills
- Highly customer oriented with strong communication skills
- Analytical and strategic thinking, problem solving attitude
- Sensibility for crisis awareness
- Always challenge processes for further improvement and continuous Innovation
- Good team player and relationship building skills
- Ability to lead multidisciplinary team
- Passionate and high level of responsibility
- Strong presentation and interactive skills with understanding of international cultures
- High level of reliability, commitment and performance management
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Top Skills
What We Do
Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, network systems, medical devices, semiconductors and LED solutions. Samsung is also leading in the Internet of Things space through, among others, our Smart Home and Digital Health initiatives.
Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top 10 global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth.
