Why join us?
Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
B2B E-Commerce Account Coordinator
Location: W. Michigan
The B2B E-Commerce Account Coordinator supports the growth of MillerKnoll’s B2B e-commerce business by helping drive new customer acquisition, expand existing accounts, and support sales and marketing initiatives. Reporting to the Senior Manager, B2B E-Commerce Sales, this role is ideal for a motivated early-career professional interested in building a career in sales, marketing, digital commerce, or business development. The successful candidate will be highly organized, analytical, customer-focused, and eager to learn, with the ability to support customer-facing activities, manage reporting and insights, and bring fresh ideas that help the business grow.
Essential Functions
- Support the Senior Manager, B2B E-Commerce Sales in managing and growing the B2B e-commerce pipeline.
- Assist with prospecting, lead qualification, customer outreach, and follow-up communications.
- Coordinate sales activities and help transition prospects into active accounts.
- Participate in customer, dealer, and internal stakeholder meetings as a polished, professional representative of the business.
- Maintain accurate customer and opportunity information within CRM and sales management tools.
- Develop and maintain sales, pipeline, onboarding, and account performance reporting.
- Analyze business trends and customer performance to identify actionable growth opportunities.
- Support sales enablement, dealer enablement, marketing programs, presentations, customer success stories, and other initiatives that increase awareness and adoption of B2B e-commerce solutions.
- Assist with other responsibilities as needed for the role.
Qualifications
- Bachelor’s degree in Business, Marketing, Sales, Communications, or a related field and/or equivalent work experience.
- Internship, co-op, or work experience in sales, marketing, business analytics, customer service, digital commerce, or a related field
- Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and turn insights into action.
- Excellent verbal, written, and presentation skills, with a customer-focused mindset and professional presence.
- Proficiency in Microsoft Excel and PowerPoint
- Experience with CRM, reporting, analytics, dashboard, or presentation tools preferred.
- Strong organization, project management, and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
- Self-motivated, proactive, and eager to learn, with a willingness to take initiative and grow within the organization.
Why Join Us?
This role is ideal for a motivated early-career professional who is excited to build customer relationships, use data to uncover growth opportunities, and bring fresh ideas to the business. You’ll gain meaningful visibility, mentorship, and hands-on experience within the B2B E-Commerce & Digital Solutions organization while developing skills that support a long-term career in sales, marketing, digital commerce, or business leadership. If you’re ready to learn, make an impact, and grow your career, we encourage you to apply.
Who We Hire?
Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [email protected].
Skills Required
- Bachelor's degree in Business, Marketing, Sales, Communications, or a related field and/or equivalent work experience
- Internship, co-op, or work experience in sales, marketing, business analytics, customer service, digital commerce, or a related field
- Strong analytical and problem-solving skills; ability to interpret data and identify trends
- Excellent verbal, written, and presentation skills with a customer-focused mindset and professional presence
- Proficiency in Microsoft Excel and PowerPoint
- Experience with CRM, reporting, analytics, dashboard, or presentation tools
- Strong organization, project management, and attention to detail; ability to manage multiple priorities
- Self-motivated, proactive, willingness to take initiative and grow within the organization
MillerKnoll Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MillerKnoll and has not been reviewed or approved by MillerKnoll.
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Healthcare Strength — Health options include comprehensive medical, dental, and vision coverage with low deductibles, no‑cost preventive care, prescription benefits, mental health support, an Employee Assistance Program, and disability coverage. These elements collectively signal a robust healthcare offering.
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Retirement Support — The retirement program features immediate 401(k) eligibility with a core employer contribution and matching on employee contributions. Additional wealth-building options include an employee stock purchase plan and equity grants such as RSUs.
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Parental & Family Support — Family-oriented benefits include paid parental leave, adoption assistance, Milk Stork for traveling mothers, Bright Horizons childcare/eldercare support, and dedicated mother’s/retreat rooms. These resources strengthen support for caregivers and family needs.
MillerKnoll Insights
What We Do
MillerKnoll is a global collective of design brands built on the foundation of two icons of modernism: Herman Miller and Knoll. Our portfolio also includes furniture and accessories for commercial and residential spaces from Colebrook Bosson Saunders, DatesWeiser, Design Within Reach, Edelman, Geiger, HAY, HOLLY HUNT, Knoll Textiles, Maharam, Muuto, NaughtOne, and Spinneybeck | FilzFelt. Guided by a shared purpose—design for the good of humankind—we generate insights, pioneer innovations, and champion ideas to help spaces better support how people live, work, and gather today. We reach customers across office, residential, healthcare, and education markets through a network of MillerKnoll dealers, all of whom are highly credentialed, independently owned businesses. In addition, we manage an ever-expanding global retail footprint delivering world-class brick-and-mortar and ecommerce experiences.
