B2B Device Operations Head

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

ROLES AND RESPONSIBILITIES

• Maintains a comprehensive master list of all deployed and stocked devices.

• Guarantees sufficient stock of devices to fulfill the operational requirements of the business, proactively addressing stock levels to meet demand.

• Ensures that all devices are maintained in optimal condition and are operating with the latest firmware updates to maximize functionality and security.

• Responsible for developing and implementing the overarching strategy for device replacement and the systematic phasing out of outdated equipment, ensuring a seamless transition with minimal operational impact.

DOES

• Oversees raw materials/supplies planning and forecasting, general device operations, and service level commitments

• Develop overall strategy roadmap for device operations including establishing a business continuity program

• Monitors strategy implementation to ensure initiatives and project are rolled out as planned 

• Oversees materials warehousing ensuring inventory is secure and conducts regular reviews and site visits to mitigate losses 

• Regularly reviews & evaluates vendor performance as agreed and documented in vendor contracts

• Makes the necessary recommendations according to the company’s changing requirements

• Handle escalations related to device operations (e.g. kitting, delivery, stock replenishments, etc.)

• Manages correspondences related to device operations

• Optimizes team and staff performances through regular coaching sessions

• Collaborates closely with internal stakeholders (e.g. Sales, Product, Governance, etc)

• Drives continuous improvements to increase operational efficiency and uphold performance excellence to achieve KPIs

• Drives continuous improvements in both internal and external stakeholders

• Develops solutions to address any current and/or potential governance findings

DISPLAYS

• Strong interpersonal skills to maintain vendor relations 

• Operations and process excellence background

• Ability to plan, implement and monitor processes in operations for process improvement

• Good understanding of technology systems and multi system dependencies

• Strong Project Management

DELIVERS

• Regular Coaching with the sessions with the inorganic staff

• Handle escalations related to Inventory and Delivery requests.

• Develop Process improvement to enhance the quality of service and turnaround time

• Develop a process on how to improve the card production

• Update contract for cards re: pricelock and ensure SLAs of suppliers are met ( Card Vendor, Courier , Collaterals and Sims )

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package