- Location: Cebu
- Team: Finance
- Reporting to: Senior Manager, Global A/R, Credit & Collections
- Employment Type: Full-Time
The Accounts Receivable Coordinator is responsible for managing collections, maintaining accurate accounts receivable records, and resolving billing disputes that impact timely payments. This role requires strong communication skills, attention to detail, and the ability to collaborate across teams to ensure efficient resolution of client issues. Success in this position means meeting collection objectives, supporting audit requirements, and contributing to a culture of accountability and continuous improvement.
Key ResponsibilitiesCollections & Client Engagement- Execute timely and consistent past-due collection activities, including client contact and follow-up.
- Record all client interactions in the system and respond promptly to inquiries via phone and email.
- Recommend accounts for doubtful reserves and third-party collections.
- Negotiate payment plans and facilitate settlements when necessary.
- Partner with Sales, Billing, and clients to resolve discrepancies related to overpayments, short payments, or non-payments.
- Ensure timely application of billing adjustments for invoicing inaccuracies.
- Research and process customer refund requests and unapplied payments.
- Perform account reconciliations and provide audit support as needed.
- Consistently meet deadlines and collection objectives.
- Maintain accurate documentation of collection activities and adjustments.
- Develop and foster relationships with internal and external stakeholders.
- Promote teamwork by proactively communicating issues and solutions to peers and management.
- Contribute ideas for process improvements and efficiency gains.
- Degree in Accounting/Finance preferred.
- 3–5 years of B2B collections and finance/accounting experience.
- Experience in multi-currency accounting and high-volume invoice environments.
- Familiarity with financial systems such as Microsoft D365 Finance & Operations, Sales Hub, HighRadius Collection Cloud, and Power BI.
- Strong proficiency in Microsoft Excel (pivot tables, v-lookups) and other Office applications.
- Knowledge of credit card payment processing and Dunn & Bradstreet reporting preferred.
- Solid understanding of the Quote-to-Cash cycle.
- Strong communication skills, both verbal and written.
- Highly organized with strong attention to detail.
- Solution-oriented mindset with accountability for results.
- Collaborative team player who promotes cooperation and transparency.
- Demonstrated drive for excellence and continuous improvement.
- Innovative thinker who anticipates customer needs and contributes new ideas.
Top Skills
What We Do
Dynata is the world’s largest first-party data platform for insights, activation and measurement. With a reach that encompasses over 62 million consumers and business professionals globally, and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around its robust first-party data offering to bring the voice of the customer to the entire marketing continuum – from strategy, innovation, and branding to advertising, measurement, and optimization.
The Dynata data platform, an all-in-one solution for insights, activation and measurement, leverages our robust data, innovative technology and more than 40 years’ experience as a pioneer in consumer and B2B insights. Our vision for the Dynata data platform is to automate the entire marketing continuum, with capabilities to target audiences; uncover insights; connect data; activate, measure and optimize campaigns; and analyze, visualize, publish and share those insights to drive your business growth.
We’ve helped more than 6,000 market research firms, brands, media and advertising agencies, publishers, and consulting and investment firms around the world and in every industry accelerate transformation, enable better decision-making, and deliver revenue growth.
