- Integration Process Management - guiding partners through the API integration process, from initial inquiries to final verification / ensuring a clear and efficient onboarding process for partners;
- Provide high quality technical support to partners on issues related to API integrations, including analyzing problems, finding solutions and implementing them;
- Development and Implementation of Metrics - developing key performance indicators (KPIs) to measure integration quality / implementing a system to assess the success of each integration;
- Process Optimization - optimizing current integration and support processes / implementing best practices accepted in the market;
Integration Quality Audit - ensuring partners' correct use of API methods / conducting checks for errors and ensuring correct integration execution; - Documentation and Training - updating and maintaining API documentation / collaborating with development and product management teams;
- Analysis and Reporting - collecting and analyzing data on the number of integrations, errors, and time spent at each stage / preparing regular reports on integration quality and effectiveness;
- Team Management - recruiting, training, and managing a team of integration and support engineers / ensuring a high level of team engagement and productivity.
- Experience as a team lead in integration, tech travel as a huge plus;
- Deep understanding of API functionality and experience in their integration: knowledge of web service protocols, data formats, and authentication methods;
- Experience with performance monitoring tools, error tracking, and data analytics collection;
- Preferably, experience using SQL in your work;
- Ability to communicate effectively with both technical specialists and non-technical colleagues.
- A fully flexible work schedule — there’s no pressure to start work at exactly 9:00 AM; what matters is achieving results and moving forward;
- Each person in our team is encouraged to choose their preferred work format. You can work fully remotely, come to the office, or choose a hybrid work model;
- We are an ambitious and supportive team who love what they do, appreciate each other, and grow together;
- The growth and development of each employee is our priority, so we have internal programs available for adaptation and training, development of soft skills and leadership abilities that are tailored individually to each employee;
- We also provide partial compensation for employees participating in external training and conferences;
- In tourism, it's difficult to grow without an excellent knowledge of English, and we support our employees' language learning goals — we organize group and individual lessons, plus speaking clubs with colleagues from all over the world;
- And, of course, to encourage you to travel more, we offer corporate prices on hotels and other travel services;
- We prioritize well-being and are committed to supporting the overall health and work-life balance at ETG. As part of this commitment, we provide MyTime Day Off - an extra day off that is designed to give our employees the flexibility to focus on important matters, whether it’s taking care of their health, mental recharge, addressing personal issues, or any other important activities.
Top Skills
What We Do
RateHawk.com is an innovative B2B online booking engine featuring hotels, air tickets, transfers, and car hire. It is designed to be the ultimate day to day booking tool for travel professionals.
We scan the globe for the best accommodation providers, hand-pick the strongest ones and pass on the best offers in the B2B hotel booking market. The rates and availability are taken from more than 180 global wholesalers, consolidators, OTAs and DMCs all brought together into one booking tool. In addition to these, we have over 67 000 properties contracted directly. This allows us to provide our clients located in over 190 source markets with more than 2 000 000 properties all over the world.
Combining innovative technologies and extensive professional experience, RateHawk provides travel industry players with the world’s most relevant, responsive and user-friendly hotel booking backend technology.
Customers are on the pedestal of our world — everything is built around their needs. All our decisions and considerations, whether commercial, technological or operational, should be driven by utmost care for our customers and agents.
We have teams specialising in supporting and developing our product, providing great customer service and developing our partner networks. We share common values and are hugely results driven. Our shareholder mentality, collaborative culture and worldwide presence constantly create new opportunities for our team of employees to continually learn and grow in their day to day work.
Our goal is to ensure that our customers and our partners are always offered the best prices for any type of accommodation and air tickets in any geography.
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