Azure VDI Administrator

T-Rex Solutions is looking to select an Azure VDI Administrator to support our US Department of the Treasury TCloud enterprise cloud development effort in Vienna, VA. The ideal candidate will be essential in managing and maintaining our virtual desktop infrastructure on Azure. The role requires building machine templates, provisioning servers, deploying updates, and addressing user support tickets while ensuring high-quality customer service in a secure, classified environment.

Responsibilities:

• Template Management: Design, build, and maintain standardized virtual machine templates for quick deployment and consistency across the environment.
• Server Provisioning: Provision and manage Azure virtual servers, ensuring they meet the required specifications for various user groups and applications.
• Deployment and Updates: Schedule and deploy updates to virtual desktops, applications, and infrastructure components while minimizing downtime and disruption to users.
• User Support: Respond to and resolve user tickets in a timely manner, providing technical support for the VDI environment, including connectivity, performance, and usability issues.
• Customer Service: Deliver excellent customer service by communicating effectively with end-users, understanding their needs, and ensuring a positive user experience.
• Security Compliance: Ensure that all VDI deployments comply with the strict security protocols required in a classified environment.
• Documentation: Develop and maintain thorough documentation on systems configurations, processes, and procedures, including change management records.
• Collaboration: Work closely with other IT team members to ensure seamless service and quick resolution of complex issues.
• Monitoring: Actively monitor the health and performance of the VDI environment, proactively addressing potential issues before they impact users.
• Continuous Improvement: Evaluate and recommend improvements to the VDI infrastructure to enhance performance, reliability, and functionality.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Minimum of 4 years of experience in Office 365 administration, including Exchange, OneDrive, and SharePoint.
• Deep understanding of Azure services related to VDI, such as Azure Virtual Desktop, Application Gateway, and Azure Active Directory.
• Strong experience in the management and provisioning of virtual servers.
• Proven ability to provide excellent customer support and service.
• Strong troubleshooting and analytical skills.
• Knowledge of IT security best practices, particularly in classified environments.
• Must be a US citizen and possess an active DOD Secret Clearance or higher

Desired Skills:

• Azure certifications, such as Azure Administrator Associate or Azure Solutions Architect Expert.
• Prior experience working in a classified or highly secure IT environment.
• Familiarity with ITIL framework and change management processes.
• Experience with PowerShell scripting or automation tools.

T-Rex Overview

Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.

T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits.

T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

In compliance with pay transparency guidelines, the annual base salary range for this position is $100,000 - $126,500. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.

T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.