- Utilize system performance on customer provided sample. Create application report to demonstrate systems capability and strength for commercial team to win business..
- Participate on pre-sales discussions with Customers as a technical expert.
- Support Sales to define system configuration and finalize customer technical spec review.
- Attend Trade Show/Conference or other industry event to demonstrate equipment and/or present technical information on behalf of the company.
- Provide high level applications support to set up and program new system at customer site.
- Diagnose and resolve customer issues and concerns with AXI equipment
- Advising Customers the best solution for their sample and new requirements
- Provide AXI application training to customer/distributor/junior colleagues.
- Training document preparation.
- Brief Manual or WI preparation for customer or other team member use.
- Taking active role with testing software releases, new features and bug fixes.
- Justify customer or market requirements, and convert them to practical Engineering Special Request (ESR) criteria or Engineering Change Request (ECR) Criteria.
- Contribute to Engineering road map based on VOC and technical experience
- Gather intelligence on markets, competitors and customers and provide analysis and advice to management.
70% Time for China Project. 30% Time for RoA Project
Education and Experience Requirements- College or Bachelor Degree with Automation Control / Mechanical Automation or related major.
- 3+ years experience in similar customer technical support role for capital equipment in Electronics, SMT and Semiconductor Manufacturing Industry.
- Preferred to have working experience in SPI, AOI or AXI, such as Viscom, Omron, Koh Young, ASM, SAKI, MVP.
- Working experience in MNC is preferred.
- Proactive, responsible, confident, pleasant and customer-oriented.
- Results driven and a self-starter.
- Good Communication skills in written/Verbal and Presentation.
- Creative Thinker with problem solver skills.
- Team player who is unafraid to proactively draw on various resources in the organisation to achieve objectives.
- Accommodate extensive travel, both domestic and international (approx 70%).
- Good English Ability, Accommodate English working environment. (90+ documents/mails in English, 50% meeting in English)
- Home Office if no customer visit.
- Factory Environment when travel or customer visit.
- Can expect work in Clean room Environment
Skills Required
- College or bachelor's degree in Automation Control, Mechanical Automation, or a related major
- 3+ years of experience in a similar customer technical support role for capital equipment
- Experience in electronics, SMT, or semiconductor manufacturing
- Good written, verbal, and presentation communication skills
- Good English ability for written documentation, email, and meetings
- Ability to accommodate extensive domestic and international travel, approximately 70%
- Experience with SPI, AOI, or AXI equipment, such as Viscom, Omron, Koh Young, ASM, SAKI, or MVP
- Working experience in a multinational corporation
Nordson Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nordson Corporation and has not been reviewed or approved by Nordson Corporation.
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Retirement Support — The 401(k) features automatic enrollment at 6%, a 50% match on up to 6% of pay, and an additional 3% company contribution for eligible U.S. employees even without employee contributions. Feedback suggests this retirement structure is above what many mid-size manufacturers offer.
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Leave & Time Off Breadth — Paid holidays and a typical year-end shutdown between Christmas and New Year’s at many U.S. locations expand time off beyond standard PTO. Feedback suggests this shutdown is a distinctive work-life perk, though availability can vary by site or business unit.
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Wellbeing & Lifestyle Benefits — Volunteer release time and a 3:1 charitable gift-matching program are offered alongside recognition programs, tuition assistance, and community initiatives. Feedback suggests these elements add value beyond core insurance and PTO.
Nordson Corporation Insights
What We Do
Nordson is a team of 7,300 global employees thriving in an environment where they are supported and encouraged to be their best. Working side by side, we build meaningful connections with each other and our customers. Together, we deliver products that are solutions, and they’re likely touching your life every day. Have you ever changed a diaper? Opened a box of cereal? Used a smart phone or driven a car? Then we’ve already met. At Nordson, we take pride in being an outstanding corporate citizen and strongly believe in sharing our success with the communities where our employees live and work. Whether you’re working in one of our labs, offices or manufacturing facilities, your efforts will enable our customers to succeed and our company to continuously improve and grow. We engineer, manufacture and market differentiated products and systems used for precision dispensing and processing in a variety of end markets, from packaging to transportation and medical to electronics. Founded in 1954, we operate under the values of integrity, respect for people, customer passion, energy and excellence. Nordson is headquartered in the United States in Westlake, Ohio, and has direct operations in more than 30 countries to support our products and systems with application expertise and a direct global sales and service organization
