Senior AWS Connect Engineer

GEICO Technology Solutions is looking for creative and motivated Software Development Engineers to reimagine our customers’ contact center experience.

The Enterprise Voice team provides architecture, engineering, operations support, and software development for a highly available, high volume contact center.

Basic Qualifications:

- Experience with AWS services such as Amazon Connect, API Gateway, Lambda, Lex, X-Ray, Databases (e.g. DynamoDB, RDS), S3, CloudWatch, Step Functions, AWS SDK

- 2-4 years of experience in full stack software development using Node.js, JavaScript, JSON

- 2- 4 years of experience with object-oriented design, well-architected design, debugging distributed systems, reporting, CI/CD, and PCI/PII secure coding practices

- AWS Certifications (Associate, Professional, Specialty level)

- Bachelor’s degree in computer science or equivalent professional experience

Preferred Qualifications:

-Full Stack Software Developer with DevOps experience 

-Experience developing for Amazon Connect

-Deploy, Automate, maintain, and manage an AWS production system

- Resolving problems across multiple application domains and platforms using system troubleshooting and problem-solving techniques

- 2- 4 years of experience developing omni-channel (voice, chat, SMS) Contact Center solutions including natural language processing and speech-enabled grammar

- Experience with Terraform and Typescript

- 2- 4 years of experience supporting an enterprise-level organization

- Experience and passion for influencing best practices and coaching/mentoring junior developers

- Experience developing automated test cases in Cyara or other automated testing tools

- Scripting experience using PowerShell

Experience

·         6+ years of experience in Amazon Contact Center technologies

·         4+ years of experience full stack software development using Node.js, JavaScript, or JSON or DevOps Operational Framework, Cloud Architecture

·         3+ years of hands-on experience developing Contact Flows, Queues and/or Lex Bots

·         3+ years of hands-on experience on scripting using Terraform

·         1+ years of people management experience

·         4+ years of experience in open-source frameworks is desired

Education

·         Bachelor’s degree in computer science, Information Systems, or equivalent education or work experience

Annual Salary

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.

We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind.  You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• In office and remote opportunities, as well as our signature GEICO Flex program, offering the ability to work remotely for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.