Job Description:
Role Title: AVP, Senior Product Engineer (L10)
Company Overview : Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.
We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
We provide career advancement and upskilling opportunities for all to take up leadership roles.
Organizational Overview:
This role will be part of the Data Architecture & Analytics group part of Engineering organization.
Data team is responsible for designing and developing scalable data pipelines for efficient data ingestion, transformation, and loading(ETL).
Data team owns and manages different tools platforms which provides an environment for designing and building different data solutions.
Collaborating with cross-functional teams to integrate new data sources and ensure data quality and consistency.
Building and maintaining data models to facilitate data access and analysis by Data Scientists and Analysts
Role Summary/Purpose:
We are looking for a strong Individual contributor, Neo4j Platform Engineer, to be part of Data Platforms for enabling and supporting different business teams to perform analytics using Graph Database Services.
Key Responsibilities:
Database Management: Significant Experience with Neo4j and Cypher query language.
Expertise in graph driven data science applications, such as graph based feature engineering, graph embedding, or graph neural networks
Experience building Enterprise Level Standards and Gold Images for provisioning
Experience with Encryption Solutions for Neo4J
Experience with Backup & Recovery Methodologies used for Neo4J
Experience with Neo4J HA Architecture for Critical Applications (Clustering, Multiple Data Centers, etc.)
Experience with LDAP Based Authentication & Authorization for Neo4J
Experience in high availability and disaster recovery solutions
Responsible for ensuring the availability and consistency of multiple Neo4j databases and making the data accessible to applications.
Setting Up and Operating Multi-Node Neo4j Cluster and managing multi-node Neo4j clusters to ensure scalability and high availability.
General Database Administration and Data Storage Design.
Database administration and data storage design for maintaining the health and performance of Neo4j databases.
Troubleshooting database performance issues.
Diagnose and address performance bottlenecks within Neo4j database.
Neo4j Database Administration, Data Storage Design, Troubleshooting.
Extensive experience in monitoring systems and their performance.
Experience deploying and working with observability systems such as: Prometheus, Grafana, New-Relic, Splunk Logging.
Extensive experience with deploying and managing applications running on Kubernetes (experience with administering Kubernetes clusters).
The ability to debug large and complex cloud-based systems.
Experience on installation and configuration of Bloom and GDS software.
Experience on installation and configuration of Linkurious Enterprise software
Troubleshooting Linkurious issues
Required Skills/Knowledge:
Minimum 5+ years of technology experience & in lieu of a degree 7+ years of Technology experience
Minimum 5+ years of Database management experience
Minimum 5+ years of experience managing Data platforms.
Ability to develop and maintain strong collaborative relationships at all levels across IT and the business.
Demonstrated ability to drive change and work effectively across business and geographical boundaries.
Expertise in evaluating technology and solution engineering, with strong focus on architecture and deployment of new technology
Superior decision-making, client relationship, and vendor management skills.
Desired Skills/Knowledge:
Excellent written and oral communication skills, along with a strong ability to lead and influence others.
Experience working iteratively in a fast-paced agile environment.
Demonstrated competency linking business strategy with IT technology initiatives
Proven track record of leading and executing on critical business initiatives on-time and within budget.
Work Timings: 3 PM to 12 AM IST
This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs) We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR. Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events
For Internal Applicants:
Understand the criteria or mandatory skills required for the role, before applying
Inform your manager and HRM before applying for any role on Workday
Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
Must not be any corrective action plan (First Formal/Final Formal, LPP)
L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
L08+ Employees can apply
Level / Grade : 10
Job Family Group:
Information TechnologySkills Required
- Significant experience with Neo4j and Cypher query language
- Expertise in graph-driven data science applications (feature engineering, graph embeddings, GNNs)
- Experience building enterprise standards and gold images for provisioning
- Experience with Encryption solutions for Neo4j
- Experience with backup and recovery methodologies for Neo4j
- Experience with Neo4j high-availability architecture (clustering, multi-data-center)
- Experience with LDAP-based authentication and authorization for Neo4j
- Experience designing and operating high availability and disaster recovery solutions
- Experience setting up and operating multi-node Neo4j clusters
- General database administration and data storage design for Neo4j
- Troubleshooting and diagnosing Neo4j database performance issues
- Experience with observability systems: Prometheus, Grafana, New Relic, Splunk logging
- Experience deploying and managing applications on Kubernetes and administering Kubernetes clusters
- Ability to debug large and complex cloud-based systems
- Experience installing and configuring Bloom and Graph Data Science (GDS) software
- Experience installing, configuring, and troubleshooting Linkurious Enterprise
- Minimum 5+ years of technology experience (or 7+ years in lieu of degree)
- Minimum 5+ years of database management experience
- Minimum 5+ years managing data platforms
- Ability to develop and maintain strong collaborative relationships across IT and business
- Demonstrated ability to drive change and work across business and geographic boundaries
- Expertise evaluating technology and solution engineering with focus on architecture and deployment
- Strong decision-making, client relationship, and vendor management skills
- Excellent written and oral communication skills
- Experience working iteratively in a fast-paced agile environment
- Demonstrated competency linking business strategy with IT initiatives
- Proven track record leading and executing critical business initiatives on-time and within budget
Synchrony Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Synchrony and has not been reviewed or approved by Synchrony.
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Parental & Family Support — Parental leave is described as extensive, with long paid leave for birthing parents and additional paid leave for all new parents. Backup childcare and eldercare options provide practical support for caregiving needs.
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Wellbeing & Lifestyle Benefits — Well-being offerings are broad, spanning integrated wellness tools, dedicated well-being coaches, and an enhanced assistance program. Reimbursements for activities like fitness apps, swimming lessons, art classes, and meditation, along with pet telehealth and adult orthodontia, reinforce lifestyle support.
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Fair & Transparent Compensation — Pay practices emphasize pay equity across gender and race and a high wage floor for U.S. hourly roles. These signals aim to underpin fairness in base compensation across the organization.
Synchrony Insights
What We Do
At Synchrony (NYSE: SYF), we’re changing what’s possible for people and businesses every single day. From offering financing options to creating innovative tech, we help make shopping go smoothly across a variety of industries, like retail, auto, travel and home. Synchrony is one of the largest issuers of store credit cards in the United States. We help consumers pay over time for important expenses, issue co-branded cards for small- and medium-sized business credit products, as well as offer consumer savings products through Synchrony Bank. So, how can we change what’s possible for you?
