We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary:- Senior leader within the Price & Value organization responsible for defining the retail strategy for how pricing, promotions, coupons, and loyalty benefits work together to drive customer growth and profitable business performance.
- Brings a strong customer and commercial lens to value strategy, identifying opportunities to increase customer segment growth, category penetration, trip frequency, engagement, and profitability.
- Integrates enterprise strategy, business process design, technology, analytics, and transformation leadership to create a more connected and effective Price & Value agenda.
- Establishes the strategic frameworks, decision guardrails, and business principles that guide category and value decisions, while shaping the operating model, governance, workflows, and capabilities required to execute the strategy.
- Modernizes Price & Value decision-making through data, analytics, technology, and AI-enabled decision support to improve speed, consistency, and business impact.
- Partners across merchandising, marketing, loyalty, analytics, enterprise insights, field leadership, store operations, finance, and DDAT to align stakeholders, clarify decision rights, reduce organizational overlap, and ensure decisions are grounded in customer behavior and financial outcomes.
Key Responsibilities:
Price & Value Growth:
- Define and lead the retail strategy for how price, promotion, coupons, and loyalty benefits work together to drive customer growth and profitable business performance.
- Identify customer and category growth opportunities, including segment growth, category penetration, trip frequency, and profitable engagement.
- Align stakeholders around the priorities, tradeoffs, and success measures that shape the Price & Value agenda.
- Ensure strategic decisions are grounded in customer behavior, business performance, and competitive context.
Integrated Value Design & Business Frameworks:
- Define the frameworks, guardrails, and decision principles that guide how Price & Value levers work together across categories.
- Redefine the holistic discounting approach across category promotions, tailored branded coupons, front store coupons, and loyalty benefits so they operate as a coordinated system.
- Establish how pricing, promotion, and coupon decisions work together in day-to-day business processes rather than through siloed decision-making.
- Translate strategic analysis, testing insights, and market learnings into scalable business frameworks that inform future retail strategy.
Capability, Technology & Decision Enablement:
- Set the roadmap for the capabilities, tools, data, analytics, and decision support needed to enable the future-state Price & Value strategy.
- Partner with DDAT and other enterprise teams to advance technology solutions, including AI-enabled decision support, that improve the quality, speed, and consistency of business decisions.
- Identify gaps in current tools, data access, and analytical processes and establish priorities to address them.
- Guide business case development, prioritization, implementation planning, and adoption of critical new capabilities.
Operating Model & Transformation Leadership:
- Shape the operating model, governance, workflows, and decision points needed to support an integrated Price & Value strategy.
- Clarify decision rights, team interfaces, and cross-functional ways of working to reduce friction, accelerate decisions, and strengthen accountability.
- Identify areas where processes, organizational structures, and governance create fragmentation and define how they should evolve.
- Lead large-scale strategic change across process evolution, capability modernization, and new ways of working.
Leadership & Cross-Functional Alignment:
- Lead and develop a high-performing team responsible for retail Price & Value strategy and key strategic initiatives.
- Foster collaboration across leaders responsible for customer growth strategy, innovation and testing, and capability development.
- Partner closely with merchandising, marketing, loyalty, field leadership, store operations, analytics, enterprise insights, finance, and DDAT.
- Influence senior leaders on tradeoffs, sequencing, investment priorities, implementation decisions, and organizational alignment.
Required Qualifications:
- 15+ years of experience in pricing, promotions, merchandising, loyalty, customer strategy, retail strategy, or related business leadership roles.
- 10+ years of leadership experience in complex, highly matrixed environments.
- Demonstrated success defining strategy and translating it into operating models, decision frameworks, and measurable business outcomes.
- Deep experience balancing customer, commercial, operational, and technology considerations across pricing and promotional decisions.
- Strong strategic, analytical, and problem-solving capabilities, including the ability to establish frameworks and guardrails in ambiguous environments.
- Experience advancing modern data, analytics, technology, and AI-enabled decision-support capabilities to improve business performance and decision quality.
- Proven ability to influence senior leaders and align cross-functional stakeholders with and without direct authority.
- Experience leading large-scale strategic transformation, including process evolution, governance redesign, capability modernization, and new ways of working.
- Strong executive communication and storytelling skills.
- Demonstrated track record of building high-performing teams and developing leaders.
Preferred Qualifications:
- Deep experience within a large-scale retail, consumer, pharmacy, grocery, or similarly complex customer-facing organization.
- Experience developing or transforming enterprise-level pricing, promotion, discounting, coupon, or loyalty strategies.
- Experience integrating pricing, promotions, coupons, and loyalty benefits into a coordinated customer value strategy.
- Experience partnering with technology and analytics organizations to develop and implement advanced decision-support, analytics, or AI-enabled capabilities.
- Demonstrated experience driving transformation across highly matrixed organizations with multiple business and functional stakeholders.
Education:
- Bachelor’s degree required.
- MBA or advanced degree preferred.
Pay Range
The typical pay range for this role is:
$157,800.00 - $363,936.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 15+ years of experience in pricing, promotions, merchandising, loyalty, customer strategy, retail strategy, or related business leadership roles
- 10+ years of leadership experience in complex, highly matrixed environments
- Success defining strategy and translating it into operating models, decision frameworks, and measurable business outcomes
- Deep experience balancing customer, commercial, operational, and technology considerations across pricing and promotional decisions
- Strong strategic, analytical, and problem-solving capabilities
- Experience advancing data, analytics, technology, and AI-enabled decision-support capabilities
- Ability to influence senior leaders and align cross-functional stakeholders without direct authority
- Experience leading large-scale strategic transformation, process evolution, governance redesign, capability modernization, and new ways of working
- Strong executive communication and storytelling skills
- Track record of building high-performing teams and developing leaders
- Bachelor's degree
- Experience within a large-scale retail, consumer, pharmacy, grocery, or similarly complex customer-facing organization
- Experience developing or transforming enterprise-level pricing, promotion, discounting, coupon, or loyalty strategies
- Experience integrating pricing, promotions, coupons, and loyalty benefits into a coordinated customer value strategy
- Experience partnering with technology and analytics organizations to implement advanced decision-support, analytics, or AI-enabled capabilities
- MBA or advanced degree
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Health coverage is described as broad and robust, spanning medical, dental, vision, prescription, life, and disability insurance. Access to no-cost preventive care through MinuteClinic and virtual medical services further enhances the package.
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Wellbeing & Lifestyle Benefits — Wellness and education resources stand out, including tuition assistance, confidential counseling with generous session limits, virtual mental-health care, fitness programs, financial coaching, and employee discounts. Backup-care support and other lifestyle discounts add everyday value.
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Parental & Family Support — Family-oriented programs such as paid parental leave, adoption and surrogacy assistance, doula support, caregiving resources, and backup care are highlighted. These offerings indicate meaningful support for different life stages.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
