AVP, Payroll Operations Manager

The AVP, Payroll Operations Manager leads the payroll team, ensuring the accurate and timely processing of biweekly payroll. This role is responsible for managing complex payroll operations, overseeing compliance and special projects.

The ideal candidate will sit in our Whitehouse Station, NJ or Philadelphia, PA offices.

Key Responsibilities:

• Oversee all aspects of biweekly payroll processing, including earnings, deductions, file uploads, new hires, terminations, status changes, time reporting, employment data, and direct deposit updates. Handle the most complex transactions and resolve payroll issues.
• Lead, coach, and develop the payroll processing team, providing daily guidance and supporting professional growth.
• Ensure payroll confirmations are completed accurately and in compliance with internal audit and departmental guidelines, including batch balancing and issue resolution during pre-confirm audits.
• Manage post-payroll activities such as gross/net pay balancing, direct deposit funding, check distribution, remittances, and report delivery, ensuring compliance with established procedures.
• Oversee all aspects of garnishment administration, ensuring operational accuracy and compliance.
• Manage payroll-related functions of the time reporting system.
• Serve as the main contact for general ledger interactions, including scheduling and sending payroll expense and headcount files, troubleshooting, and resolving issues for accurate financial reporting. Respond to finance inquiries and resolve suspense account items.
• Supervise the Chubb portal and payroll mailbox, triage inquiries, resolve complex issues, identify trends for cross-training, implement corrective actions, and manage escalations to ensure high-quality customer service.
• Develop and maintain advanced Excel workbooks to automate payroll processes and improve efficiency and accuracy.
• Create and maintain procedure documentation to standardize payroll processes for the team.
• Lead and participate in recurring and ad-hoc special projects impacting payroll operations.
• Create, generate and analyze scheduled and ad-hoc payroll reports.
• Ensure high levels of customer satisfaction by delivering excellent service and holding the team accountable.
• Serve as the subject matter expert for the Global View payroll system, supporting both regular and off-cycle payroll operations, reporting needs, system enhancements, testing, and issue resolution.

• Minimum 5 years of managerial experience.
• At least 5 years of multi-state payroll experience within a large organization.
• Certified Payroll Professional (CPP) certification preferred.
• Bachelor’s degree in Accounting preferred.
• In-depth knowledge of federal, state, and local payroll regulations (e.g., FLSA, wage and hour laws, tax compliance).
• Experience with payroll system implementations, upgrades, or migrations is a plus.
• Strong analytical and problem-solving skills with the ability to interpret data and generate actionable insights.
• Excellent written and verbal communication skills for effective interaction with team members, management, and external partners.
• Advanced proficiency in Excel, with the ability to create and maintain complex workbooks.
• Experience with SAP or ADP Global View Payroll is preferred.
• Strong commitment to continuous improvement and process optimization.
• Demonstrated initiative in designing and implementing process improvements for greater productivity and accuracy.
• Ability to manage multiple priorities and meet tight deadlines.
• Experience managing confidential and sensitive information with a high degree of integrity and discretion.
• Ability to train and mentor staff on payroll processes, systems, and compliance.
• Strong organizational skills and attention to detail.
• Customer service orientation—demonstrated ability to resolve employee issues and provide guidance.
• Ability to adapt to changing priorities and business needs in a dynamic environment.

The pay range for the role is $120,000-$140,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.