AVP Operations

Posted Yesterday
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Hiring Remotely in India
Remote or Hybrid
Expert/Leader
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
At MetLife, we’re a purpose-driven company that helps our customers build a more confident future.
The Role
Lead a finance team overseeing reinsurance administration, financial reporting, and investment operations. Handle escalations, manage performance, and drive continuous improvement projects while aligning with stakeholders and developing employee training programs.
Summary Generated by Built In
Description and Requirements
  • Lead a team of finance professionals in areas such as Reinsurance Administation, Reinsurance Regulatory Reporting, Financial systems maintenance, Investment Operations, Accounting and Closing. Monitor and deliver on agreed service level metrics.
  • Build strong connects with stakeholders and manage expectations through Monthly/Quarterly business reviews
  • Handle escalations, analyze root cause and recommend changes in workflows, procedures, service levels based on stakeholder expectations. Manage and prioritize issues and communicate mitigating actions to management
  • Manage a span of 150-200 employees which will involve:
    • Goals setting in alignment with stakeholders at the beginning of the year
    • Performance management including mid year and year end appraisals for all Direct reports and extended teams
    • Understand and adress team issues/concerns through skip sessions and one on ones
    • Drive retention measures and succession planning
    • Provide coaching and feedback to team members to enable them to improve their performance
    • Manage staffing requirements including 'Training in Class'
    • Recommend a regimen to support process trainings for the processes getting migrated
    • Work with L&D team to develop training programs for employees
  • Focus on continuous improvement projects and lead short/long term projects. Lead, innovate and implement best industry practices and adopt latest technologies such as AI etc. and other Finance tools
  • Contribute to the evaluation and development of strategy around expansion of COE and Shared Services
  • Other finance and administrative duties as required

Education - CA/CPA with accounting, reporting background and specialization in finance is required.
Experience - 18 years of post qualification experience. Candidate from financial services or insurance industry will be preferred. Experience in Finance areas such as Accounting, Reconciliation, Reporting etc.
• Knowledge and Skills: Relevant Financial systems and tools knowledge, knowldege of US GAAP and IFRS, knowledge of Reinsurance products and accounting preferred, Strong analytical, communication and interpersonal skills, Eye for detail and adaptable to change, strong facilitation skills with the ability to build professional working relationships with senior management, stakeholders and functional area representatives.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid

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The Company
HQ: New York, NY
43,000 Employees
Year Founded: 1868

What We Do

Named among the World’s Most Admired Companies™ by Fortune and recognized in the Fortune 100 Best Companies to Work For® list in 2025, MetLife is leading the global transformation of an industry we’ve defined for more than 155 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.

Why Work With Us

At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.

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Hybrid Workspace

Employees engage in a combination of remote and on-site work.

MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together

Typical time on-site: Flexible
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