AVP, Life Advisor Services & Inforce Solutions

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We’re actively seeking a talented Assistant Vice President, Life Inforce Solutions to join our Consumer Markets Division Operations organization in Charlotte, NC. This role follows a hybrid schedule of four days in the office (on-site). If you are not currently located near one of our offices, we offer comprehensive relocation assistance.
You’ll move Pacific Life, and your career, forward by building a high-performing organization, strengthening service delivery and controls, and advancing the capabilities required to support policyholders, beneficiaries, advisors, distribution partners, and future business growth. Reporting to the Vice President of Life Operations, this leader will provide strategic and operational leadership for a broad portfolio of Life operations, including Inforce Service, Claims, Contracting, Licensing & Appointments, and Producer Compensation and Commissions. Your colleagues will include peer Operations leaders and partners across Product, Sales, Distribution, Marketing, Technology, Finance, Legal, Compliance, Risk, and Human Resources.

How you’ll help move us forward:

• Develop and execute the functional strategy and own the operational performance of Life Inforce Service, Claims, Contracting, Licensing & Appointments, and Producer Compensation and Commissions, aligned with the broader Life Operations strategy
• Lead a large, multi-functional organization through leaders, building a high-performing team with clear accountability, strong staff development, and robust succession planning
• Establish and monitor key performance indicators, service-level commitments, quality measures, productivity metrics, risk indicators, and operational scorecards
• Lead organizational change and operational transformation, including process redesign, operating-model changes, workforce transitions, and adoption of new technologies and capabilities
• Maintain compliance with applicable FINRA requirements, state insurance regulations, company policies, and operational controls while managing business continuity, vendor, key-person, and execution risk

The experience you bring:

• Bachelor's degree or higher
• 10+ years of progressive leadership experience in life insurance, financial services, or a related operational environment, including significant experience leading leaders and complex operations
• Demonstrated leadership experience across one or more relevant functions, such as Life Inforce Operations, Claims, Contracting, Licensing & Appointments, Producer Compensation and Commissions, or Customer Service
• Proven experience establishing KPI frameworks, executive scorecards, service standards, and MBR/QBR governance routines that drive measurable outcomes
• Demonstrated experience managing significant operating budgets, forecasts, workforce plans, vendor spend, and investment business cases
• A track record of leading organizational change, operational transformation, process modernization, and technology-enabled improvement
• Proven ability to develop leaders, strengthen organizational capability, improve employee engagement, and build succession pipelines
• Strong understanding of operational controls, compliance, risk management, business continuity, and governance within a regulated environment
• Strategic thinking, cross-functional influence, confident executive communication, and effective crisis and escalation management
• FINRA Securities Industry Essentials, Series 6, and applicable state insurance licensing, or the ability to obtain required registrations and licenses within established company timeframes

What makes you stand out:

• Extensive experience in Life insurance operations across the inforce product lifecycle and a deep understanding of the complexities involved in supporting policyholders, beneficiaries, advisors, and distribution partners
• Experience leading a broad portfolio that includes both service operations and advisor-facing functions
• Demonstrated ability to create a clear vision, strategy, and roadmap and translate them into practical execution, governance, and measurable results
• Exceptional skill in using operational, financial, customer, quality, and workforce metrics to identify issues and turn insights into action
• Experience improving performance in complex or challenged operating environments while maintaining organizational stability and employee focus
• Ability to collaborate with and influence senior business, operations, and technical leaders across CMD and the enterprise
• Experience with Lean, Six Sigma, change management, organizational development, project management, or comparable disciplines
• A leadership style that combines high standards and accountability with transparency, coaching, inclusion, and respect

Base Salary Range: $185,000 - $215,000

Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1  
 

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.