The KYC Operations Lead Analyst is a senior-level position responsible for leading Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to lead in the development and management of a dedicated internal KYC (Know Your Client) program at Citi.
Responsibilities:
•Technology Incident management and resolution for production issues in range of 2000- 8000 on yearly basis
• Drive data patch governance for critical and high-volume data patches related to CAP, remediation, data concerns impacting high vols
• Engage with senior stakeholders in KYC operations, business, technology teams to ensure seamless support for processing of KYC records
• The role also expands to global post release management supporting multiple releases delivering system enhancements on yearly basis.
• Additional responsibility includes reporting and ensuring controls for Tech block cases on monthly basis
• Requires significant knowledge of Project management tasks, risk mitigation and can drive large scale projects for faster turnaround
• The role will focus initially on growing user base for multiple regions and ensure records blocked by Tech issues are analyzed, prioritized, and resolved on timely basis, this is to avoid negative impact on clients, accounts, and transactions.
• Understand system functionality, policy changes and work as a strong project manager and lead to work with AML and policy teams for resolving tech queries & lead patches
• Manage high Vol for CAP and remediation projects ,drive and demonstrate timely delivery of projects.
• The role is a single point of contact for Technology issues for operations users for resolving tech issues and ensuring quick turnaround by driving results through partnership with Technology seniors.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
• 15+ years of experience
• Prior experience of working on SNOW, SAAS, Jira, Confluence, testing background will be considered
• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred
• Testing Certification & Business Analyst Certifications will be an added advantage
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Job Family Group: Operations - Services------------------------------------------------------
Job Family:Business KYC------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 15+ years of professional experience
- Bachelor's degree or equivalent university degree or experience
- Experience working with ServiceNow, SaaS, Jira, and Confluence
- Experience with testing
- Master's degree
- Testing certification
- Business analyst certification
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
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