AVP, Inside Sales Manager

As a key part of The Fay Group, Genstone Financial specializes in providing smart, accessible loan solutions for both homeowners and real estate investors. Whether you're purchasing your first home, leveraging your equity, or expanding your investment portfolio, our experienced team is here to guide you every step of the way. We offer a comprehensive suite of loan products designed to meet the diverse needs of today’s borrowers. For real estate investors, Genstone Financial provides specialized lending solutions that support growth and profitability. Our experienced advisors, modern technology – and access to an integrated network of in-house services provide borrowers and investors with clarity, speed, and confidence, ensuring an exceptional experience for both borrowers and investors.

The Fay Group is a fully integrated real estate and mortgage services firm, bringing together the strength and expertise of two complementary companies – Fay Financial and Genstone Holdings. Since its founding in 2008 as a special servicer, The Fay Group has grown into a diversified enterprise overseeing more than $46 billion in assets on behalf of over 50 institutional clients. Powered by data, technology, and a team of 1,300+ professionals across 10 U.S. locations, the organization delivers coordinated solutions across the full spectrum of real estate and lending services – including loan servicing, property management, mortgage originations, renovations, and insurance. From asset creation and loan management to renovations and real estate brokerage services, The Fay Group offers end-to-end capabilities under one platform. This comprehensive approach delivers flexibility, transparency, and performance across multiple asset classes, supporting both clients and customers in all market and interest rate environments.

Reporting to Originations leadership, this position manages a sales team of Account Executives who are responsible for mortgage loan originations through a call center model. This position drives loan production by implementing sales strategies, optimizing lead conversions and ensuring adherence to regulatory requirements and company guidelines. This role manages pipeline efficiency, monitors key performance metrics and partners with internal teams to streamline the loan origination process.

This position is responsible for maintaining a high performing sales team through leadership, coaching and process improvements, driving loan production, enhancing sales strategies and team effectiveness to achieve overall business objectives. Additionally, this role creates and administers ongoing training programs for the Account Executive team, ensuring consistent sales practices, product knowledge and awareness of current market conditions.

Qualifications Include:

• Bachelor’s Degree in Business, Finance or related field (or equivalent combination of years of experience with High School Diploma/ GED)
• 5+ years’ experience in mortgage sales and operations
• 3+ years’ experience managing people and leading teams highly preferred
• Proven ability to manage inside sales teams and drive loan production
• Strong knowledge of mortgage products, underwriting guidelines and regulatory requirements
• Proficiency in loan origination systems, CRM platforms and sales technology tools
• Strong project management skills
• Strong skills and experience in MS Word, Excel and PowerPoint
• Strong verbal and written communication skills
• Strong interpersonal skills with the ability to develop and maintain effective relationships
• Collaborative and consultative work style; high team-orientation
• Effective management skills to include talent selection, training, coaching and performance management
• Demonstrated ability to foster an environment of positive employee engagement and trust
• Strong results orientation
• Open to change; agile; high learning agility
• Strong analytical skills coupled with sound judgement; ability to analyze and interpret data to identify opportunities and propose solutions
• Strong problem-solving abilities
• Demonstrated ability to recognize and support the organization’s culture, values and priorities
• Strong attention to detail; strong quality and compliance orientation
• Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment; effective time management
• Self-directed; ability to proactively ask questions and surface issues/ concerns
• Professional maturity, integrity, ability to maintain confidential data and information
• Strong business acumen; strong fiscal and technical aptitude

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Featured Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days

Compensation

• The hiring range for this position is between $75,000.00 to $85,000.00 annually
• This position is eligible for an additional monthly incentive 

Fay Cares!

The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.