Job Description :
About Us :
With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 27,000 talented people come together at Diageo to create the magic behind our much-loved brands.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's individual passions, commitments and specialist skills. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.
Context/Scope:
The HR Operations team is engaged in the administration of a broad range of HR activities associated with the employment cycle. The team acts as the first point of contact for queries from managers and staff across the market and also provides a comprehensive administrative support service to the human resources team, supporting projects undertaken within the human resources department. The AVP – HR Operations will lead the provision of a high-quality and adaptable HR service, coordinating workflow and ensuring that the operations team is effectively motivated in the continuous improvement of all HR Operations
Dimensions:
Financial
Responsible for ensuring operational efficiency, SLA adherence, and effective service delivery across HR Operations
Market/Role Complexity
Partners with market stakeholders, First Point Leadership team, Global Process Delivery teams, internal customers, and external customers to lead operations across assigned markets and ensure consistent service delivery
Leadership Responsibilities
Leads, mentors, and develops HR Co-ordinators and HR Assistants to ensure excellent performance, continuous development, and strong team capability.
Purpose of Role
To lead a high-quality HR Operations function by ensuring accurate, timely, and customer-focused service delivery while driving process improvement, simplification, and operational excellence across the team
Top 3-5 Accountabilities
Lead the team to ensure delivery of an excellent and accurate HR operations service to customers.
Lead a culture of innovation by championing AI-enabled ways of working, encouraging constructive challenge, and creating a psychologically safe environment where teams continuously simplify, transform, and improve HR services while delivering measurable business value.
Act as a role model for HR Co-Ordinator and HR Assistants, mentoring and developing team members to ensure excellent performance and realization of their potential.
Supervise the delivery of HR Operations, leading workflow to ensure accurate, high-quality, and timely provision of services to all customers within the HR department and across the business.
Develop and evaluate team performance with a view to identifying ways of improving performance levels.
Facilitate the development of standard operating procedures and service standards, and assess them to ensure high-quality, consistent HR service delivery.
Qualifications and Experience required
12–16 years of experience in HR Operations,
People management experience in HR Operations
Working knowledge of HR information systems and reporting tools is essential, and prior experience with Workday, SNOW, EIC, or SAP HR applications is desirable.
Strong proficiency in English
Proven problem-solving skills.
Good Planning, Service mentality, influencing, persuasion, and conflict management skills.
Good interpersonal and administrative skills.
Ability to communicate with a variety of customers.
Ability to prioritise work effectively.
Can work effectively as part of a team.
Attention to detail and accuracy.
Ability to observe a high level of confidentiality at all times.
Positive “can-do” attitude, proactive.
Worker Type :
RegularPrimary Location:
Bangalore Karle Town SEZAdditional Locations :
Job Posting Start Date :
2026-07-31Skills Required
- 12-16 years of experience in HR Operations
- People management experience in HR Operations
- Working knowledge of HR information systems and reporting tools
- Prior experience with Workday
- Prior experience with ServiceNow (SNOW)
- Prior experience with EIC
- Prior experience with SAP HR applications
- Strong proficiency in English
- Proven problem-solving skills
- Planning, service mentality, influencing, persuasion, and conflict management skills
- Good interpersonal and administrative skills
- Ability to communicate with a variety of customers
- Ability to prioritise work effectively
- Can work effectively as part of a team
- Attention to detail and accuracy
- Ability to observe a high level of confidentiality at all times
- Positive can-do attitude and proactive approach
Diageo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Diageo and has not been reviewed or approved by Diageo.
-
Fair & Transparent Compensation — Pay is considered competitive and often described as top-tier, particularly in manufacturing and salaried roles, with many indicating they feel fairly compensated. Compensation is frequently cited as a strong reason to join and stay despite pressures in some parts of the business.
-
Parental & Family Support — Parental leave is widely recognized as a flagship offering, equalized across parents and inclusive of adoption and surrogacy, with benefits and bonuses maintained during leave. This family-friendly approach is highlighted as industry-leading and a standout element of the package.
-
Retirement Support — Pension schemes are described as generous, with notable employer contributions enhancing long‑term financial security. In key markets such as the UK and U.S., offerings like pensions and 401(k) plans are presented as core components of total rewards.
Diageo Insights
What We Do
Diageo's official LinkedIn account. We're a global leader in premium drinks, across spirits and beer, a business built on the principles and foundations laid by the giants of the industry. With over 200 brands sold in 180 countries, our portfolio has remarkable breadth. From centuries-old names to exciting new entrants, and global giants to local legends, we're building the very best brands out there, and with over 30,000 talented people based in over 135 countries, we're a truly global company. With such diversity, we're able to truly represent our broad consumer base and think differently about the future. To maintain our position as leaders in the alcoholic beverage market, we always invest in the future and are mindful of the impact we have. Because just like the legends of our past, we're here to raise the bar – for people as well as the planet
