AVP - Enterprise Systems

Who We Are

Cross River is a highly profitable, fast-growing financial technology company powering the future of financial services. Our comprehensive suite of innovative and scalable embedded payments, cards, and lending products deliver financial services for millions of businesses and consumers around the globe. Cross River is backed by leading investors and serves the world’s most essential fintech and technology companies. Together with its partners, Cross River is reshaping global finance and financial inclusion. 

We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 6 years. The reason for this success is simple – our nimble and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation, and we invite passionate, collaborative, and motivated high performers to join our expanding team.

About Our Team

Cross River’s team is made up of problem solvers hungry to build and perfect new products and systems. We work with team members in most US time zones. Although we are in separate places, we still make space to know one another and have fun! We collaborate, help, and mentor each other, and check in on our progress and blocks frequently.

What We’re Looking for 

As an AVP - Enterprise Systems, will oversee the strategy, implementation, and management of all enterprise systems. This role is pivotal in leading the design, implementation, and support of enterprise systems, leveraging technology to solve business problems, enhance operational efficiency, and support strategic initiatives. The ideal candidate will possess a deep understanding of technology and business processes, with a proven track record in managing complex IT environments.  This person possesses strong empathy, intuition for business needs, and a demonstrable mastery of IT Implementations and DevOps methodologies applied to across multiple sectors. You should have experience across multiple COTS (custom off the shelf applications) including Workday, MS Dynamics (CRM) to understand the associated nuances to preempt the risks/issues/dependencies. We are looking for someone that has experience across multiple industries especially financial services to provide thought leadership be able to contribute to the overall architecture and design of Enterprise systems. The person should have the ability to mobilize cross functional team to successfully execute product strategy and roadmap while meeting regulatory, compliance, and security standards. The person should also have the mindset to leverage AI capabilities to provide further automation and streamlining in the Enterprise Systems space. This position will bring executive presence and act as a Change agent.

Responsibilities:

• Lead the strategy, development, and implementation of enterprise systems aligning with company strategic goals.
• Oversee the management of enterprise applications and infrastructure, ensuring high availability, performance, and security.
• Drive digital transformation, identifying opportunities for process automation, system integration, and technological innovation.
• Collaborate with business leaders to understand needs and translate them into valuable technology solutions.
• Manage the enterprise systems team, fostering a culture of excellence, innovation, and continuous improvement.
• Develop and maintain relationships with key technology vendors and partners, negotiating contracts and managing service level agreements.
• Ensure compliance with data security and privacy regulations and standards.
• Manage the budget for enterprise systems, ensuring effective resource allocation to support business priorities.
• Stay abreast of emerging technologies and industry trends, leading the adoption of new technologies where appropriate.

Qualifications:

• Bachelors’ degree – business management, organizational leadership, technology, or related fields
• 15+ years of technology project management or IT consulting experience; preferably as part of or serving Fortune 500 organizations
• 5 + years of experience configuring and leading full lifecycle Dynamics (CRM) implementations
• 5 + year of experience managing consulting and implementation partners
• Proven track record of leading high-profile product lifecycles in a complex global corporate setting
• Experience with leveraging and implementing AI capabilities within Enterprise Systems space.
• Demonstrable success navigating IT product teams through ambiguity while effectively engaging and communicating with all levels of an organization
• Considerable experience providing post go-live support on Workday and Dynamics
• Extensive working knowledge of change management principles and project performance evaluation processes
• Exceptional presentation and client engagement skills
• Experienced in implementing and sustaining best of breed SaaS applications implementations in an enterprise environment
• Strong consultative and advisory skills
• Excellent written and verbal communications
• Experienced in working with both internal and system integrator teams for development
• Experience with Workday platform
• Experience with Jira and Agile methodology
• Experience in supporting internal and external auditors with SOX ITGC, SOD
• Demonstrated team leadership, management, and project implementation
• Experience in building strong working relationships with business partners, application users, project managers, internal IT team, external application consultants
• Bachelor's Degree or higher in technology-related field or relevant experience in implementing Business systems

Desired Skills:

• Leadership
  • Highest personal and professional integrity and strong work ethics
  • Ability to articulate vision of transformation efforts and a sense of mission
  • Willingness to take change and provide direction
  • Results orientation, willingness to commit to a direction and drive operations to completion
  • Demonstrated ability to manage adversity and challenging situations
• Relationship Management
  • Ability to manage senior relationships across all the Business and Functional areas
  • Ability to develop cooperative and constructive working relationships
  • Ability to handle complaints, settle disputes and resolve conflicts and negotiate with others
  • Collaborative team player orientation towards work relationships, strong culture awareness
• Project Oversight and Decision-making
  • Highly developed skills in priority setting and alignment of project priorities with Departmental strategy
  • Ability to break down complex problems and projects into manageable goals
  • Ability to get to the heart of the problem and make sound and timely decisions to resolve problems
  • People Management and Development
  • Ability to develop people, skills in coaching, mentoring, and teaching on the job
  • Ability to identify and recruit talent, including identifying right people for both technical and non-technical jobs
  • Skills at performance management, recognizing and rewarding performance and identifying development needs
  • Effectiveness in building trust, respect, and cooperation among teams

#LI-TP1 #LI-Hybrid #LI-Onsite

Salary Range: $160,000.00 - $200,000.00