AVP, Client Relationship Manager

Company:Mercer

Description:

We are seeking a talented individual to join our Mercer Marsh Benefits team at Mercer. This role will be based in Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office.

This role as AVP, Client Relationship Manager will help prepare, manage, implement and achieve business plans and goals. You will strengthen effective long-term relationships with key client decision makers and frequently monitor political, management, and other changes within client organizations to preserve and protect the Company's relationship with the client. You will take a proactive approach to all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards.

We will count on you to:

• Recognize and capitalize upon revenue generation, growth, and other opportunities by actively developing additional business from existing portfolio and other sources.
• Work to implement successful account retention and defense strategies to ensure business is retained.
• Maintain an awareness of all large and potentially complicated claim-related matters and assist claims personnel in the negotiation of equitable claim settlements on behalf of clients.
• Develop and strengthen meaningful working relationships with insurers through regular contact and liaison to better serve clients.
• Possess a thorough understanding of all major classes of insurance which the Company offers to its clients and keep abreast of all new technical and product developments to better advise professional colleagues and clients.

What you need to have:

• Proven experience in client relationship management, preferably within insurance or benefits consulting.
• Strong knowledge of insurance products and claims processes.
• Excellent communication and interpersonal skills to build and maintain client and insurer relationships.
• Ability to manage multiple priorities and work proactively to meet client needs and business goals.

What makes you stand out:

• Experience in business development and account retention strategies.
• Familiarity with complex claim negotiations and settlements.
• Up-to-date knowledge of insurance industry trends and product developments.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.