Department:
Status:
Benefits Eligible:
Hours Per Week:
Schedule Details/Additional Information:
This position is primarily to provide weekend and evening coverage. Some weekday shifts may be available based on events and courses.
Pay Range:
$28.55 - $42.85PRIMARY PURPOSE
The Video Communications Administrator provides operational and technical support for the video collaboration service line, telehealth technologies and digital media platforms. The VC Administrator will work closely with the Collaboration team members on the video service line and solution implementations.
Major Responsibilities
- Coordinate and assist with video conference activities utilizing the appropriate collaboration tools and services. Assist with setup and operation of video conferencing systems, as well as provide onsite or remote support for video conferences and events.
- Provide operational and technical support for all video conferences and applications including AV control systems and digital media platforms. Quickly identify system failures and escalate to the appropriate teams/team members for swift resolution.
- Leads root-cause analysis of technical issues to achieve timely resolution of trouble tickets. Follows up with users to ensure problem resolution and develops supporting documentation of all activities.
- Perform various system upgrades and preventative maintenance tasks. Promote and increase the adoption of Video Communications offerings by monitoring trends and analytics.
- Maintains a thorough inventory of AV equipment and coordinates the repair and replacement of non-working, damaged and/or obsolete equipment.
- Updates and recommends processes and procedure changes to better assist team members utilizing the video conference service.
- Work directly with vendors contracted to support the video conference service line.
- Manages the implementation and maintenance of databases and directories associated with video conference services for existing and new users. May install or assist vendors with the installation and maintenance of software and hardware systems related to UC technologies.
- Provide support that falls outside of scope when requested and as needed.
- Responsible for understanding and adhering to the organizations Code of Ethical Conduct and for ensuring that personal actions comply with the policies, regulations and laws applicable to the organization.
MINIMUM JOB REQUIREMENTS
Education
Bachelor's Degree or equivalent knowledge
Certification / Registration / License
n/a
Work Experience
Typically requires 3 years of experience in video conferencing, unified communications and collaboration
Knowledge / Skills / Abilities
- In depth working knowledge of underlying IT technology associated with programs. Skill set to include: software administration, server/data base skills and knowledge of router LAN/ WAN and telephony architecture.
- Must be proficient in the use of the Microsoft Office (Excel, PowerPoint and Word) or similar products.
- Basic knowledge and practical application of video conferencing technologies and protocols.
- (H.320, H323, H.264, SIP and TIP, etc.)
- Working experience with major videoconferencing equipment such as: Codecs from Cisco, Tandberg, Polycom, Lifesize, Vidyo etc.
- Basic knowledge of MCU and control systems from Cisco, Polycom, etc.
- ISDN Network Infrastructure and Implementation (BRI and T1) H.323 Endpoints, Gateways, MCU's, and Gatekeepers.
- Experience in Audio Visual Solutions including: Videoconferencing, Multimedia, Distance Learning,
- Facility coordination or Networking systems preferred.
- Ability to test, troubleshoot and work independently to resolve both customer and executive management conferencing issues or problems with exceptional customer service skills.
- Basic networking understanding and skills including firewall and QoS compliance with video standards.
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
Ability to travel
Must be able to sit, stand, walk, lift, squat, bend, twist, drawl, kneel, climb and reach above shoulders and work at heights at various times in the workday.
Must be able to lift and carry up to 50 lbs at waist height a reasonable distance.
Must be able to push/pull with 10 lbs of force.
Must have functional vision, speech and hearing.
Must be able to use hands with find manipulation when using computer keyboard.
May be exposed to fumes, odors, dust and dirt.
May be exposed to mechanical, electrical and chemical hazards; therefore protective equipment may be worn as necessary.
Operates all equipment necessary to perform the job
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
Annual Base Pay: $72.592.00-$108,888.00
- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Visittotalrewards.orgto access your existing Total Rewards and view thisFAQto learn more about the internal transfer process.
DISCLAIMER
All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
Skills Required
- Bachelor's degree or equivalent knowledge
- Typically 3 years experience in video conferencing, unified communications and collaboration
- Software administration, server and database skills
- Knowledge of router LAN/WAN and telephony architecture
- Proficiency with Microsoft Office (Excel, PowerPoint, Word)
- Knowledge of video conferencing technologies and protocols (H.320, H.323, H.264, SIP, TIP)
- Working experience with videoconferencing equipment (Cisco, Tandberg, Polycom, Lifesize, Vidyo)
- Basic knowledge of MCU and control systems (Cisco, Polycom)
- ISDN network infrastructure and implementation (BRI, T1), H.323 endpoints, gateways, MCUs, gatekeepers
- Experience in Audio Visual solutions (videoconferencing, multimedia, distance learning); facility coordination or networking systems
- Ability to test, troubleshoot, and work independently with exceptional customer service skills
- Basic networking skills including firewall and QoS compliance for video
- Ability to travel and provide weekend/evening coverage
- Physical ability to lift/carry up to 50 lbs, push/pull 10 lbs, and perform other physical tasks
What We Do
Advocate Aurora Health is the 11th largest not-for-profit, integrated health system in the United States. As a leading employer in the Midwest, Advocate Aurora Health employs more than 75,000 individuals including more than 22,000 nurses. Advocate Aurora is engaged in hundreds of clinical trials and research studies, and is nationally recognized for its expertise in cardiology, neurosciences, oncology and pediatrics. The organization contributed nearly $2.2 billion in charitable care and services to its communities in 2019.
