AV Support Engineer

WME is seeking an on-site AV Support Engineer to directly support all scheduled in-office live events, meetings, conference room and full-office AV systems.  This role will also include some backup IT Support, as applicable.  This support position will also work directly with WME’s Global AV team, as part of a global team with a vested interest in providing excellent support with an ever-present customer service mentality.

The Technology Department within WME is responsible for the 24x7 operations and support of all AV/IT systems within the agency.

The ideal candidate will possess patience, empathy, and a positive attitude while working directly with end-users, to support daily office meetings, scheduled weekly events, and any supplementary desktop support, as applicable.  Strong experience in live sound production and mixing is an absolute requirement.  Experience in corporate/integrated audiovisual systems is a strong plus. IT/Desktop support experience is also a plus, but not required.

The Audiovisual Support Engineer plays a critical role by directly supporting all team members, clients, and client business teams, providing technical proficiency in live sound production, a strong awareness of room acoustics, live sound mixing, knowledge and experience with wireless/RF transmission, stage management and level controls, technical knowledge and aptitude for general audiovisual systems, and the ability manage stage production in a compressed time frame.  The successful candidate must be detail-oriented, maintain a strong work-ethic, possess exceptional communication skills, confidence in his/her technical abilities, and enjoy working in a highly iterative, agile and fast-paced environment, while maintaining the ability to work well under pressure while prioritizing multiple requests.

This role will report to the IT Manager based in Nashville.

Role Summary:

• Full production support, setup, and tear-down of a small-venue live production system
• Live event mixing and monitoring
• Daily conference room meeting setups and management
• Maintenance and troubleshooting of in-house/conference room AV systems
• Coordination with AV vendor for maintenance and higher-level AV service needs
• Update and maintenance of conference room computers and peripherals
• Coordination of meeting details and content needs with end users
• Running of meeting content, when required
• Cross-coordination with Global AV team for wider-company meetings and events
• Remote meeting support and setup for other primary offices, as needed
• Support for all-company meetings and events in which the Nashville office participates
• Coordination and daily/weekly reporting on systems and activities to Nashville IT Manager
• Consistent and reliable communication and follow-up with all Nashville and WME end-users on all related requests and meetings
• Advise and recommend on any performance, hardware, or process improvements, including audiovisual, lighting, streaming, live audio recording, and other potential services.

Requirements

• Minimum 3-5 years experience in live audio/event production as primary FOH and PM, including digital mix console, digital audio transport (Dante, etc.), wireless/RF systems, lighting and lighting control, general audio reinforcement principles, and PA system equipment and usage
• Experience with live audio recording and streaming is a plus
• Experience with integrated audiovisual/conference systems highly preferred
• Exceptional communication skills and attention to detail
• Ability and confidence to work in compressed time frames with a wide range of clients and production needs
• Experience in IT/Desktop support a plus, but not required

WME is an equal opportunity employer committed to a diverse and inclusive work environment.