About this opportunity!
We are now looking for an Automation Support Services Specialist, to be part of the team who ensures the smooth execution of end-to-end PTP processes, including invoice processing, vendor management, issue resolution, and payment support. The team currently consists of a mix of operational specialists and process-focused profiles, working closely with stakeholders across Finance, Procurement, and IT.
What you will do:- Be responsible for the timely execution of all tasks according to job description and the instructions received from the manager and Team Coordinator.- Act as the first point of contact for suppliers and Ericsson employees working in relation with Ericsson's suppliers, via all means of communication available.- Ensure good collaboration with team members and all supporting functions across the company.- Work closely with all support functions to ensure critical cases are solved correctly- Ensure that all documents/ presentations requested are created according to indications received and are delivered timely.- Handle inquires by taking following actions: receive inquiries by email / chat, using computerized systems to access the details of customers.- Be responsible of Incident Management within ITIL Framework by taking following actions: prioritize high severity or escalated tickets, follow-up pending tickets.- Drive Process Innovation and Automation by taking following actions: identify repetitive support tasks that can be transformed or simplified using AI and RPA tools; actively participate in technical meetings with internal teams aimed at process transformation and simplification to ensure efficient implementation of automated solutions.- Assure Quality Control in key areas by taking following actions: understand the purpose of quality control, provide necessary support as required.- Have the integrity to respect private and confidential information by taking following actions: understand the responsibility in data security, analyze sensitive information and ensure it is secure.
You will bring:- Graduate in Economic, Accounting and similar career- Previous experience in support service, operations engineering and call center environment at least 1 year- High level English skills- Additional language skills- AI automation knowledge- SAP would be a plus- AI knowledge would be a plus- Understanding the Purchase to Pay process would be a plus- Very good communication skills; attention to details; analytical skills; positive attitude; flexibility and adaptability; integrity and responsibility; fast learner; creativity; result oriented attitude;- Customer oriented attitude- Team work
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Romania (RO) || Bucharest
Req ID: 783687
Skills Required
- Graduate in Economic, Accounting or similar career
- Previous experience in support service, operations engineering and call center environment at least 1 year
- High level English skills
- AI automation knowledge
- SAP knowledge would be a plus
- Understanding the Purchase to Pay process would be a plus
- Very good communication skills; attention to details; analytical skills; positive attitude; flexibility and adaptability; integrity and responsibility; fast learner; creativity; result oriented attitude; customer oriented attitude; team work
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Retirement Support — The U.S. 401(k) includes an automatic 3% company contribution plus matching (100% of the first 3% and 50% of the next 2%) with immediate vesting. An employee stock purchase plan and legacy pensions in some groups strengthen long‑term savings.
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Leave & Time Off Breadth — Generous PTO, paid holidays, sick time, bereavement leave, and a dedicated volunteer day are offered. Time‑off allotments can increase with tenure and are complemented by hybrid work where roles allow.
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Healthcare Strength — Medical, dental, vision, and mental‑health support are part of a comprehensive health and wellbeing offering. Wellness initiatives such as onsite gyms, fitness classes, and EAP access are available in certain locations.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
