Job Description:
As an ServiceNow Automation Specialist, you will play a crucial role in optimizing IT processes and enhancing efficiency through automation within the ServiceNow ecosystem and potentially, other technologies. Your primary responsibility will be to design, develop, and implement automated solutions that streamline IT processes within the Global Technology and Operations organization. You’ll collaborate with cross-functional teams inside GTO and the Global Digital Platform team including Platform Administrators, Database Administrators, System Administrators, and DevOps professionals, to drive continuous delivery and improve production deployment processes.
Key responsibilities:
Automation Solution Development:
- Work closely with stakeholders to identify target use cases for automation.
- Define and document business and functional requirements for software development related to automation.
- Troubleshoot and develop automated solutions for multiple ServiceNow applications, including both production and sub-production environments.
ServiceNow and/or other Automation Expertise:
- Leverage your in-depth knowledge of the ServiceNow platform to create end-to-end automations.
- Design and build solutions that reduce friction, energy, and cost in security service delivery.
- Utilize automation tools such as Ansible to optimize development cycle.
Process Improvement:
- Analyze existing processes and identify areas for automation.
- Develop tools, utilities, and automation scripts to assist in functional testing and create test data with a focus on reusability.
- Train and support other team members on critical automation systems and related processes.
Collaboration:
- Work within a cross-functional team to specify, design, develop, test, and implement automation solutions.
- Collaborate with IT professionals to ensure seamless integration of automated processes.
- Share knowledge with peers in GTO in order to evangelize transformation in the organization.
Support:
- Support developed solutions as well as some legacy automation processes.
Preferred QualificationsBasic Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
- 1 + years of relevant experience
- Understanding of technical architecture and integration using APIs
- Strong analytical skills and problem-solving abilities
- Excellent communication and teamwork skills
Preferred Qualifications:
- Experience with ServiceNow ATF (Automated Test Framework) and other test automation tools (e.g., Selenium, LoadRunner) is preferred
- Certification in ServiceNow (e.g., ServiceNow Certified Implementation Specialist or ServiceNow Platform Administrator) is highly desirable
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
- 3+ years of relevant experience
- Understanding of technical architecture and integration using APIs
- Strong analytical skills and problem-solving abilities
- Excellent communication and teamwork skills
Stellantis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stellantis and has not been reviewed or approved by Stellantis.
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Pay Growth & Progression — Contract-driven increases lifted hourly wages roughly 25% over 4.5 years and restored cost-of-living adjustments, pushing top rates near $42 per hour by the end of the agreement. Union hourly positions appear to have benefited most since the 2023 deal.
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Affordable Benefits — UAW-represented hourly workers pay no premiums and about 3% of total healthcare costs while receiving comprehensive medical, dental, vision, and wellness coverage. This creates materially lower out-of-pocket costs for represented hourly roles.
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Retirement Support — Post-2007 hourly hires receive a 10% employer 401(k) contribution and legacy workers saw defined-benefit improvements with retiree bonuses. Salaried roles also cite a 401(k) with employer match and contribution up to a maximum of 8%.
Stellantis Insights
What We Do
Our storied and iconic brands embody the passion of their visionary founders and today’s customers in their innovative products and services: they include Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall and mobility brands Free2move and Leasys. Powered by our diversity, we lead the way the world moves – aspiring to become the greatest sustainable mobility tech company, not the biggest, while creating added value for all stakeholders as well as the communities in which we operate.
