DCG ONE is one of the largest privately held marketing service providers in the country. Based in Seattle, with locations in NYC and Maryland, we help companies deliver their brand worldwide through creative, print, and fulfillment services.
ABOUT THE ROLE
The Automation Operations Coordinator provides day-to-day administrative and operational support for client storefronts, automated order processes, and fulfillment-facing systems. Working under established procedures and with guidance from more experienced team members, this role helps maintain accurate storefront information, monitor order flow, and resolve routine issues.
This developing support role focuses on reliable execution, documentation, data accuracy, and timely escalation. The Automation Operations Coordinator partners with internal teams to complete assigned updates, respond to routine requests, and support the consistent operation of client programs.
If you’re detail-oriented, organized, and looking to grow your experience while supporting automation operations, please apply!
BENEFITS
- Paid Time Off
- Medical, Dental, Vision
- Life/AD&D Insurance
- 401(k) with matching
- Accident Insurance
- FSA, HSA
- 9 Paid Holidays
- Monthly Cookie Days!
RESPONSIBILITIES
- Monitor routine storefront and automated order activity; document issues and escalate exceptions or system failures to the appropriate team member.
- Complete assigned storefront updates, including products, users, inventory, pricing, images, and basic feature settings, using established procedures.
- Review order and data outputs for completeness and accuracy and assist with correcting routine errors.
- Support the setup, maintenance, and archiving of client storefronts and related program records.
- Respond to routine internal and client requests related to storefront access, order status, inventory, and fulfillment requirements; route non-standard requests for additional support.
- Assist with recurring reports, billing support, reconciliations, and documentation as assigned.
- Coordinate with Sales, Account Management, Fulfillment, Receiving, Shipping, Development, and Digital Printing to gather information and support accurate order processing.
- Maintain process documentation, checklists, issue logs, and status updates so work can be tracked and completed consistently.
- Support testing, data validation, and implementation activities for storefront updates, system changes, and automation improvements.
- Participate in training and build working knowledge of storefront platforms, order-management processes, fulfillment workflows, and automation tools.
QUALIFICATIONS
- 0-2 years of experience in administrative support, customer service, order processing, fulfillment, e-commerce, data entry, or a related operational environment.
- Experience working with business systems, client portals, spreadsheets, or order-management tools is preferred.
- Experience supporting reporting, billing, reconciliation, or documentation processes is preferred.
- May be required to complete and pass a Public Trust Security Clearance.
ESSENTIAL ABILITIES
- Strong Organizational Skills
- Customer/Client Focus
- Attention to Detail
- Time Management
- Written and Oral Communication Skills
- Basic Problem Solving Skills
- Technical Aptitude
- Data Accuracy
- Multi-Tasking and Prioritizing Skills
- Collaboration and Teamwork
- Flexibility & Adaptability
- Ability to Follow Established Procedures
- Willingness to Learn
- Reliability and Follow-Through
- Problem-Solving Skills
PHYSICAL REQUIREMENTS
- Prolonged sitting and extensive data entry and typing
- Minimal lifting of office equipment and supplies
- May be required to frequently lift up to 25 lbs
- Hand dexterity and strength
- Flexibility in work hours may be required
WORK ENVIRONMENT
This position operates in an office setting and may have access to the production floor.
- This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
- While performing the duties of this job, the employee may be exposed to fumes or airborne particles, moving mechanical parts, and vibration. The noise level in the work environment can be loud.
DCG ONE does not tolerate discrimination of any type and offers equal employment opportunity to all qualified persons without regard to race, color, religion, sex, natural origin, age, disability or medical condition, sexual orientation, marital status, veteran status, or any other considerations made unlawful by Federal, State, or local laws. We believe in providing eligible and qualified employees with opportunities to advance. DCG ONE is an at-will employer.
Skills Required
- 0-2 years of experience in administrative support, customer service, order processing, fulfillment, e-commerce, data entry, or a related operational environment
- Experience working with business systems, client portals, spreadsheets, or order-management tools
- Experience supporting reporting, billing, reconciliation, or documentation processes
- Strong organizational skills, attention to detail, time management, communication, data accuracy, multitasking, and prioritization
- Basic problem-solving skills and technical aptitude
- Customer or client focus, collaboration, flexibility, adaptability, reliability, and follow-through
- Ability to follow established procedures and willingness to learn
- Ability to complete and pass a Public Trust Security Clearance if required
- Ability to sit for prolonged periods and perform extensive data entry and typing
- Ability to frequently lift up to 25 pounds
What We Do
DCG ONE (Direct Connect Group LLC) is a full-service creative experience agency that integrates strategy, design, print, and production to connect brands with audiences. They employ a holistic, audience-first approach to marketing, specializing in print production, web-based solutions, and integrated campaigns across digital and tangible touchpoints, including direct mail and fulfillment services.
