- This role is a hybrid position with the expectation to work onsite (3) three days a week in the Ericsson office located in Plano, Texas and relocation is not offered for this position.
- Ericsson Enterprise Wireless Solutions Inc. does not sponsor US work authorizations for this job position including H-1B, O-1, and TN. Ericsson also does not hire F-1's working on EAD for this position.
About Ericsson Enterprise Wireless Solutions:
Ericsson has a vision to lead in the emerging Enterprise 5G networking and security markets and establish 5G as a communication platform via global network APIs. Business Area Enterprise Wireless Solutions (BEWS) plays a fundamental role in achieving this goal by building a differentiated enterprise networking and security product portfolio and by scaling a global multi-channel go-to-market.
Leveraging Ericsson's proven leadership in cellular, our long-term goal is to become the default choice and trusted partner for any organization's wireless network infrastructure - with cellular as the entry point and zero trust security as a norm.
About this opportunity:
The Automation Developer designs, builds, and maintains automation solutions, visualizations, and generative AI-enabled agents that improve operational efficiency and employee experience. This role focuses on delivering secure, scalable, and compliant solutions using approved platforms and technologies, while partnering closely with business and IT stakeholders.
The role balances hands on development with strong governance, responsible AI practices, and enablement of broader adoption across the organization.
This role will report to the Sr Director of Business Solutions Enablement.
What you will do:
Automation and Visualization Development
- Design, develop, and maintain low code automation and visualization solutions that reduce manual effort and improve process efficiency.
- Build end-to-end workflows, integrations, and automations using approved platforms and enterprise connectors.
- Ensure solutions are reliable, well tested, documented, and supportable in a production environment.
- Enhance and refactor existing automations based on usage, feedback, and changing business needs.
GenAI Agent Development
- Design and implement GenAI powered agents to support business processes such as knowledge retrieval, request handling, document generation, and decision support.
- Configure prompts, workflows, and agent behaviors to deliver accurate, consistent, and useful outcomes.
- Apply approved patterns for safely accessing enterprise data and knowledge sources.
- Reuse shared components and frameworks where available to promote consistency and efficiency.
Governance, Security, and Responsible AI
- Ensure all automation and GenAI solutions comply with enterprise security, data classification, privacy, and responsible AI policies.
- Prevent unauthorized exposure of sensitive or confidential information in automation workflows and GenAI interactions.
- Participate in required solution reviews, approvals, and audits.
- Design solutions with clear ownership, logging, and traceability.
Collaboration and Stakeholder Engagement
- Partner with business stakeholders to identify, evaluate, and prioritize use cases.
- Collaborate with IT, Security, Architecture, and Compliance teams to align solutions with enterprise standards.
- Translate business requirements into scalable and maintainable technical solutions.
- Provide clear documentation and knowledge transfer for delivered solutions.
Enablement and Continuous Improvement
- Support and guide citizen developers by sharing best practices, patterns, and reusable assets.
- Contribute to internal documentation, training materials, and adoption efforts.
- Stay current on approved low code and GenAI capabilities and recommend improvements aligned with organizational direction.
- Monitor solution performance and drive continuous improvement.
The skills you bring:
- Bachelor's degree in Business Administration, Information Systems, or a related field, advanced degree a plus; or equivalent work experience.
- Experience designing and delivering low code automation solutions in an enterprise environment.
Working knowledge of generative AI concepts and building GenAI agents or AI-enabled automation solutions in production environments. - Experience integrating workflows with enterprise applications and data sources.
- Strong understanding of security, data protection, and compliance considerations in automation and AI solutions.
- Ability to translate business needs into technical solutions with minimal supervision.
- Strong communication skills and the ability to work effectively with technical and non technical stakeholders.
- Experience supporting or enabling citizen developer communities.
- Experience with Microsoft Power Platform Suite.
- Background in IT operations, enterprise platforms, or digital workplace solutions a plus.
- Experience with product lifecycle management (Dev/Test/Prod) across various environments leveraging reusable components (DRY Principal).
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Hybrid: Plano, Texas
Job details: Intelligent Automation & AI Engineer
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson Enterprise Wireless Solutions offers excellent, competitive employee benefits, such as: subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution.
Your Financial Security
We invest in both your short and long-term financial wellbeing. Our 401(k) plan has a 4% company match and immediate vesting. Employees will also receive company-paid employee basic life and AD&D insurance and company-paid disability benefits.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson Enterprise Wireless Solutions offers other company-paid benefits such as a comprehensive Employee Assistance Program, mobile therapy, and volunteer paid time off.
Top Skills
What the Team is Saying
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
