Automation Customer Support Engineer I-II

What starts with YOU, moves the world! 

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Automation Customer Support Engineer I-II based at our Americas Headquarters located in Greenville, NC. In this role, you will play a key part in supporting automation customers, troubleshooting service issues, and ensuring optimal performance of automated guided vehicles (AGVs). This position requires strong problem-solving skills, technical expertise, and a commitment to delivering top-tier customer service. 

What you will do: 

• Provide Technical Support: Act as the first point of contact for automation customers, addressing service issues, troubleshooting problems, and ensuring prompt and permanent solutions. 

• Customer Service & Issue Resolution: Drive problem resolution processes, provide impact analysis, and coordinate with internal teams and external suppliers to maintain service excellence. 

• Onsite Customer Support: Deliver hands-on technical support at key account locations, identifying and resolving reported issues efficiently. 

• Monitor AGV Performance: Utilize automation monitoring tools to track key performance indicators (KPIs), proactively addressing performance gaps and driving continuous improvement. 

• Service Process Management: Support service-related initiatives, including reporting, data analysis, and collaboration with engineering, manufacturing, and procurement teams. 

• Enhance Automation Systems: Play a key role in future development programs to refine and enhance AGV software and automation technology. 

Who you are: 

• A Problem Solver: You have strong analytical skills and thrive in high-pressure environments where quick and effective decision-making is essential. 

• Technically Skilled: You have a deep understanding of electrical, mechanical, and hydraulic systems, as well as automated guided vehicle (AGV) technology. 

• Customer-Focused: You are dedicated to ensuring customer satisfaction and can navigate challenging interactions with professionalism. 

• Adaptable & Resilient: You excel in changing environments, remaining calm and composed even in high-stress situations. 

• A Strong Communicator: Your verbal and written communication skills are exceptional, and you can present technical information effectively. 

What you will need: 

• Level I: 

• BS Degree in Engineering or related field, required. 

• 5-7 Years of relevant experience in material handling or similar industry. 

• Level II: 

• BS Degree in Engineering or related field, required. 

• 7+ Years of relevant experience in material handling or similar industry. 

Skills, Experience & Abilities       

• Technical Expertise: Master-level knowledge of electrical, mechanical, and hydraulic systems, AGV technology, and failure analysis. 

• Problem-Solving: Strong troubleshooting skills to resolve complex technical issues and optimize performance. 

• Systems & Schematics: Ability to interpret engineering drawings, wiring diagrams, and schematics. 

• Industry Knowledge: Understanding of industrial vehicle applications, including safety, stability, and operational efficiency. 

• Communication & Leadership: Strong leadership, presentation, and written/verbal communication skills to engage with customers and internal teams effectively. 

• Regulatory Compliance: Awareness of industry regulations, safety standards, and corporate policies related to automation and industrial trucks. 

Who we are: 

Hyster-Yale Materials Handling, Inc, designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, Hyster-Yale Materials Handling, Inc, have been building relationships with our customers, suppliers, dealers, and employees for over 90 years. 

What we offer: 

Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k). 

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