About this opportunity:
At Ericsson, we are currently seeking a proactive and dedicated Automated Operations Engineer to join our dynamic team. As the Engineer will take ownership of Performance monitoring and creation of trouble tickets within the agreed response time and maintaining the network level KPI as per the customer requirements.
You will be responsible for:
- Basis knowledge of Telco Network operations.
- Primary responsibility is to Monitor the KPI & Alarms for the multivendor RAN nodes system.
- To oversee end to end Networks performance and maintain the acceptable level of network quality of service as per business objectives and a set of predefined network Key Performance Indicators
- Maintain a certain agreed level of Network performance, availability, reliability, integrity and usability by monitoring, analysing and reporting predefined Key Performance indicators (KPIs), measures and customer feedback.
- Good Performance management (RAN KPI) knowledge.
- Strong RCA & troubleshooting Skills.
- Creation of TT through tools within the agreed Response time.
- Strong RCA & troubleshooting Skills.
- Develop and submit network quality and performance periodical, events and upon request reports to management, dashboard, and others.
- End-to-end service quality for the whole network including 2G, 3G, 4G and 5G Radio Access Network.
- Maintain certain quality of service aligned with the business objectives and customer expectations by setting, monitoring, and analysing a set of service/ customer quality KPIs.
- To assist in monitoring, isolating, and resolving problems related to network quality, service degradation and capacity issues for Interconnections and forecasting.
- To ensure for the planning, design, installation, configuration, and control of the monitoring subsystem is specified by an appropriately defined Monitoring Process.
- Control/advice on monitoring of customer complaints as per standard defined metrics to minimize customer complaints and increase customer satisfaction.
- Formulation of procedures and work instructions related to the performance sections.
- Perform any other related duties as required and advised by the higher management.
To be successful in the role you must have:
- Knowledge sharing & collaboration skills.
- Problem solving & creative thinking.
- Ericsson knowledge.
- Delivering results & meeting customer expectations
- Working with people.
- Manage instructions & procedures.
- Applying expertise & technology.
Key Qualification:
- Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom)
- Experience: Minimum 2-3 years.
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Bangalore
Req ID: 776547
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Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day.
We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale.
Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient.
Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical.
Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term.
As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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