About this opportunity:
Ericsson Managed Services Networks is seeking an experienced RAN optimization and customer fault management Expert to join our CFM Team. The vision and purpose of this role is to ensure that RAN performance KPI and monitored, ticketed, first level analysis done and resolution actions initiated. Single customer complaints are analysed and resolution actions taken, thereby enhancing the end-user experience. As part of the CFM Team, you will manage RAN KPI tickets and single customer complaints, leveraging your expertise across multiple vendor and technologies to deliver exceptional service and performance.
What you will do:
- Domain expertise in RAN KPI measurement, optimization and resolution in 4G and 5G technologies.
- New Joiner Ramp up and Mentor Assignment and progress tracking.
- Team Lead backup (N-1) Development
- Availability in Odd Hours/Shift (Urgent/Emergency Support).
- Driving Improvement programs (Preventive Action) with learning from Creative Actions
- Managing BCP situation and ensure delivery is not impacted during exigencies.
- Participate in Competency development with KSS / Mentor role.
- KPI understanding with measuring parameters and definition, propose use cases for automation and perform LCM of existing rules.
- Interface between CFM team and Market Area/MSIP/local NOC.
- Take part of Operational governance.Ensure compliance of SLA/WLA/OLA.
- Knowledge sharing session with in team. Motivation of team members.
The skills you bring:
- Degree/Diploma or equivalent experience or equivalent in Engineering preferably in Electronics, ,Telecommunication or equivalent.
- Experience level 8 to 12 years
- Experience in 4G and 5G RAN performance improvement activities
- RAN performance , 4G and 5G. vendors, Nokia,and Ericsson. Optimization and performance KPI improvement
What happens once you apply?
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We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Bangalore
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day.
We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale.
Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient.
Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical.
Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term.
As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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