We are now looking for an Automated Operations Engineer, responsible for the coordination, management and execution of proactive and reactive maintenance activities. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. If you thrive in dynamic environments, enjoy solving problems, and want to play a key role in maintaining essential platforms 24/7, then you might be the talent we're searching for!
You will:
• Proactively monitor the performance, status, and health of systems to detect and address possible failures, ensuring timely restoration and recovery.• Perform daily preventive checks on BSS/OSS, Cloud, and infrastructure systems.• Monitor and analyze processes, flows, and alarms, ensuring proper escalation and communication with stakeholders.• Manage incidents throughout their lifecycle, including detection, escalation, resolution, and confirmation of closure within SLA timelines.• Handle and track tickets, ensuring timely updates, escalation when required, and chasing unresolved issues.• Respond to and resolve claims and issues received via email, maintaining clear and constructive communication.• Support change management activities, including planned works, system upgrades, and installations.• Ensure effective shift handovers with complete transfer of all incident and task information.• Create, review, and maintain operational documentation and reports.• Collaborate with other technical teams and customer staff to resolve events/incidents promptly.• Complete required training, track time and activities, and continually improve domain knowledge.
To be successful in the role you must have:
• Technical university degree (IT, Telecom)• Unix/Linux OS basic command line experience - entry level• Shell (sh) scripting experience or other scripting languages - entry level• SQL basic commands• Work experience with similar BSS/OSS/ Cloud/ Infra systems is a plus• Fluent English (spoken and written)• Other competences: communication skills, attention to details, problem solving attitude, ability to work in a dynamic environment
Perks:
We understand that your happiness and success go hand in hand. That's why we have a wide array of employee benefits and perks that not only cater to your needs but extend their warmth to your family. We are a workplace that embraces the value of work-life balance, where your personal life is revered and respected. Our innovative work environment is designed to be hybrid, family-friendly, and flexible, ensuring you have the freedom to thrive in both your professional and personal spheres.
Here are some of our benefits:
• 25 + vacation days and additional 2 days off per year for personal time• Flexy time and hybrid ways of working, with additional support for home office from the company• Medical subscription for you and your close family• Life and accidents insurance coverage• Flexible benefits monthly budget and 1000+ offers to choose from (gym, meal vouchers, travel, pension, retailers vouchers, personal development classes, gifts and many others)• Short and long term variable pay plans available company wide.
Other programs:
• rewards and recognition program to appreciate and be inspired by others• refer a friend and choose to work with those close to you
• internal communities of CSR Volunteers and sports teams
Learning platforms and programs to develop your skills, as well as curated external content from various libraries.
Why join Ericsson? At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Romania (RO) || Bucharest
Req ID: 789972
Skills Required
- Technical university degree in IT or telecommunications
- Basic Unix/Linux command-line experience
- Entry-level Shell scripting experience or experience with another scripting language
- Basic SQL command knowledge
- Fluent spoken and written English
- Work experience with similar BSS, OSS, cloud, or infrastructure systems
- Communication skills, attention to detail, problem-solving ability, and adaptability to dynamic environments
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — U.S. job postings describe multiple medical plan options (including PPO and HSA‑eligible HDHP) plus dental and vision, aligning with a comprehensive medical suite. Corporate materials also emphasize wellbeing resources and EAP support.
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Retirement Support — Company communications and U.S. materials reference market‑competitive retirement benefits, including a 401(k) with automatic employer contributions and additional matching. Investor and benefits materials signal a structured approach to total rewards that includes long‑term savings programs.
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Parental & Family Support — U.S. and EWS guides and postings highlight paid maternity and parental/adoption leave at full pay, alongside structured short‑term disability at full pay for defined weeks by tenure. These programs are positioned as part of a family‑friendly, work‑life‑balance offering.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
