About this opportunity:
We are looking for an Automated Operations Engineer to support reliable, efficient, and high-quality network operations. In this role, you will monitor network performance, analyze incidents, coordinate resolution activities, and contribute to continuous improvements across operational processes.
You will work closely with operations, engineering, and support teams to help maintain service stability and deliver effective customer outcomes in a dynamic telecommunications environment.
What you will do
- Monitor network alarms, events, and key performance indicators (KPIs) to identify service-impacting conditions and operational trends.
- Perform incident analysis and troubleshooting, using available operational data and tools to identify causes and recommend corrective actions.
- Register, document, track, and manage incidents throughout their lifecycle in accordance with established processes.
- Escalate incidents to the appropriate technical teams and stakeholders based on impact, urgency, and defined procedures.
- Support major incident management activities, including coordination, communication, status updates, and follow-up actions.
- Support planned maintenance activities and help verify service stability following implementation.}
- Produce accurate and timely operational reports, including incident summaries, performance trends, and relevant KPI insights.
- Contribute to process improvements, automation opportunities, knowledge sharing, and initiatives that increase operational efficiency and service quality.
What you will bring
- Bachelor degree in Telecommunications, IT, Electronics, or related field.
- Knowledge of telecommunications technologies and Operations Support Systems (OSS) tools.
- Professional proficiency in English and Spanish, both written and verbal.
- Understanding of incident management principles, processes, and lifecycle practices.
- Strong analytical and problem-solving skills, with the ability to interpret operational data and prioritize actions.
- Effective written and verbal communication skills, including the ability to communicate clearly during service-impacting situations.
- A structured and customer-focused approach to operational work.
- Ability to remain calm, organized, and collaborative during incidents and high-priority events.
- Commitment to accurate documentation, follow-through, and continuous learning.
- Willingness to work across teams and follow defined operational, security, and escalation procedures.
Skills Required
- Bachelor's degree in Telecommunications, Information Technology, Electronics, or a related field.
- Knowledge of telecommunications technologies and Operations Support Systems tools.
- Professional proficiency in written and verbal English and Spanish.
- Understanding of incident management principles, processes, and lifecycle practices.
- Strong analytical and problem-solving skills, including the ability to interpret operational data and prioritize actions.
- Effective written and verbal communication skills, including clear communication during service-impacting situations.
- Structured and customer-focused approach to operational work.
- Ability to remain calm, organized, and collaborative during incidents and high-priority events.
- Commitment to accurate documentation, follow-through, and continuous learning.
- Willingness to work across teams and follow operational, security, and escalation procedures.
What the Team is Saying
.png)
.png)
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
Gallery
Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
