The Role
Researches, locates, demonstrates, and sells new and used vehicles to credit union members and customers. Responsibilities include arranging vehicle transportation and aftermarket services, recommending financing and protection products, preparing sales and loan paperwork, processing trade-in information, maintaining Salesforce records, resolving vehicle-related issues, conducting seminars, and promoting auto center services. The role requires customer service, automotive sales, sales documentation, financing support, and coordination across branches and departments.
Summary Generated by Built In
Redwood Credit Union is looking for a talented Auto Sales Advisor to research, locate and sell a variety of vehicles to our Members and Customers at the RCU Auto Lot.
Key Responsibilities
Customer Service:
o Greet Members and answers incoming phone calls.
o Call Members referred to the auto-buying center by branch, member service center or other referrals to set appointments or sell vehicles.
o Perform a professional delivery of new & used vehicles.
o Assist Members/Customers in resolving mechanical and other issues related to purchased vehicles.
Auto Sales:
o Research, recommends, locates and sells brokered new and used vehicles, as needed.
o Compare different vehicles to facilitate the member’s purchase of their desired vehicle.
o Demonstrate and Sell vehicles displayed on the auto buying center lot.
o Meet with Members to research and analyze their desired vehicle(s).
o Organize and arranges timely transportation for brokered vehicles.
o Evaluate and recommends appropriate financing for Members when needed.
o Prepare paperwork for the sale of the vehicle and loan.
o Arrange installation of aftermarket items purchased by Members in a timely manner.
o Sell mechanical breakdown warranties, guaranteed auto protection coverage, perma plate and other vehicle related items.
o Collect trade-in titling documents and obtain loan payoff information.
o Gather member information for submission of loan applications.
o Collaborates with Sales Manager to provide trade-in pricing.
o Ensure maximum flexibility to assist in a variety of functions as necessary.
o Record and maintain SalesForce information and use it to produce sales.
Other Functions:
o Implements new CUSO/Credit Union related products and services with other employees of RCU Auto Services as needed.
o Organize, schedule and arrange the transport of vehicles for reconditioning.
o Conducts seminars as needed.
o Provides feedback on marketing efforts.
o Visits branches/departments to promote the RCU Auto Center location & services.
Join us and discover why you'll love working at Redwood Credit Union!
ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
Why work for Redwood Credit Union?
• 25th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Recognized by Newsweek as one of "America's Best Credit Unions 2026"
• Awarded a 5-Star Bauer Rating
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2026"
• Top Corporate Philanthropists (#24) - San Francisco Business Times
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.
Minimum Qualifications- Knowledge, Skills and Abilities
- Knowledge of types and accessories on automobiles.
- Excellent services skills.
- Skill in the operation of personal computers with office software and printers.
- Skill in the operation of modern office equipment.
- Ability to communicate effectively both verbally and in writing.
- Ability to effectively sell automobiles and/or other vehicles.
- Ability to process vehicle sales paperwork.
- Ability to coordinate a variety of activities simultaneously and prioritize work.
- Ability and knowledge to sell automobile accessories, mechanical breakdown warranties, guaranteed auto protection (GAP), and Perma Plate
- Ability and desire to work in a team environment.
- Ability to work weekends.
- Ability to research and locate new and used automobiles.
- Ability to analyze situations and recommend workable solutions for Members.
- Ability to establish and maintain effective working relationships with a diverse group of people.
- Ability to work a rotating schedule which will include working on Saturdays.
- Ability to work additional hours as needed to fulfill the goals and objectives of this position.
Licenses and Certifications
- Ability to qualify for and maintain a DMV Salesperson License.
- Maintain a valid California Driver’s License.
- Ability to maintain insurance on RCU Auto Services’ insurance policy.
The ideal candidate has a combination of education and experience equivalent to a high school diploma and four years’ automotive sales, bank or credit union experience.
Base salary range is $56,846.40 annually plus commission structure.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including:
• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement– Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU Discounts and Perks:
• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!
Physical Requirements:
• Ability to lift 35 pounds.
• Ability to stand for extended periods of time.
• Ability to bend, stoop, sit, walk, twist and turn.
• Ability to use a computer keyboard and calculator.
• Work environment is a combination of indoors and outdoors
*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.
Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.
We are an Equal Opportunity Employer
Skills Required
- Knowledge of automobile types and accessories
- Excellent customer service skills
- Proficiency operating personal computers, office software, printers, and modern office equipment
- Effective verbal and written communication skills
- Ability to sell automobiles and other vehicles
- Ability to process vehicle sales paperwork
- Ability to coordinate multiple activities and prioritize work
- Knowledge of selling automobile accessories, mechanical breakdown warranties, GAP coverage, and Perma Plate
- Ability and desire to work in a team environment
- Ability to work weekends and rotating schedules, including Saturdays
- Ability to research and locate new and used automobiles
- Ability to analyze situations and recommend workable solutions
- Ability to establish effective relationships with diverse people
- Ability to work additional hours as needed
- Ability to qualify for and maintain a DMV Salesperson License
- Valid California Driver's License
- Ability to maintain insurance on RCU Auto Services' insurance policy
- Education and experience equivalent to a high school diploma and four years of automotive sales, bank, or credit union experience
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The Company
What We Do
Redwood Credit Union is a full-service financial cooperative, assisting consumers and small business owners with achieving their financial goals and dreams since 1950. We’re a financial cooperative that truly cares about the financial goals and dreams of those who do business with us. With a wide variety of products and services designed to meet our Members’ financial needs, there’s something for everyone. And each Member actually owns part of the Credit Union and has a voice in what we do and how we do it. An excellent place to work, RCU was recently recognized by Forbes as one of “America’s Best Small Employers 2023.” And for 17 years running, we’ve been awarded Best Places to Work by the North Bay Business Journal. We continue today to build upon a solid philosophical and business foundation—treating Members with respect and personal care while offering unbeatable value. Federally insured by NCUA. Equal housing lender. *** Non-deposit investment products and services are offered through CUSO Financial Services, L.P. (“CFS”), a registered broker-dealer (Member FINRA www.finra.org /SIPC www.sipc.org ) and SEC Registered Investment Advisor. Products offered through CFS: are not NCUA/NCUSIF or otherwise federally insured, are not guarantees or obligations of the credit union, and may involve investment risk including possible loss of principal. Investment Representatives are registered through CFS. Redwood Credit Union has contracted with CFS to make non-deposit investment products and services available to credit union members. Investment representatives at Redwood Credit Union are licensed to transact securities business in CA. For more information concerning CFS or its representative(s) associated with this site, please review FINRA Broker Check by accessing the following link and typing in the firm / representative information in the search field. http://brokercheck.finra.org/Search/Search.aspx
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