The Auto Operations Supervisor prioritizes and settles a variety of claims issues arising from coverage and payment of damages. They provide oversight to the operations team members regarding the quality, experience, fraud and compliance, as it relates to claim settlement practices. They are responsible for the oversight of the quality assurance, EFW, special projects and the claim experience program to prevent compliance issues with regulation and organizational strategy. They formulate mitigation plans that drive performance as it relates to results of compliance reviews.
Duties & Responsibilities:
- Manage requests for time off for personnel under their supervision.
- Complete evaluations, progress reports and personal improvement plans for all personnel under their supervision.
- Develop, monitor, and support the completion of goals for personnel.
- Handle employee grievances and complaints and participate in employee discipline.
- Regularly coach, train and mentor team and communicate feedback on progress and opportunities to assist in goals and objectives.
- Conduct regular team meetings.
- Participate in the hiring process, interviewing and making hiring recommendations for prospective new employees.
- Provide technical guidance and education of claims procedures and regulations.
- Interpret and provide insight into regulatory and legislative changes and the impact on current practices.
- Assist with the development and execution of short-term and long-term goals and priority projects/initiatives for the auto claims and operations.
- Assist in division operations and procedural changes.
- Provide technical insight into the areas of training, quality assurance, early fraud warning, and customer experience.
- Maintain and further develop claims operations understanding to offer insights for improvement and growth.
- Continuously focus on ways to improve leadership and supervisory skills.
- Establish and maintain solid working relationships with other divisions.
- Analyze findings and collaborate and develop mitigation plans with other divisions to address compliance concerns arising from quality assurance, early fraud warning, and customer experience reviews.
- Additional duties as assigned.
- Willingness to travel.
Requirements:
- High School Diploma
- 4 years of insurance experience
- Leadership skills
Skills & Qualifications:
- Complete understanding of NYCM and ACIC auto insurance policies, applicable insurance regulations and basic principles of insurance.
- Computer literate; proficient key boarding skills.
- Proficient in Microsoft Office, including Word, Excel and PowerPoint.
- Proficient in claim procedures and workflow processes.
- Good leadership and supervisor skills.
- Good communication and listening skills.
- Critical Thinking.
- Flexible.
- Professional and positive attitude with ability to influence and support change.
- Ability to work independently and in a team fostering good working relationships.
- Maintain confidentiality.
- Problem solving.
- Ability to handle stress professionally, calmly, and effectively.
- Organized and detail oriented.
- Ability to multi-task and prioritize.
Market Range: 8 / 40 hours per week / 3 days in office
Salary: $56,542- $87,954
Accepting applications through: 7/21/26
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High School Diploma
- 4 years of insurance experience
- Leadership skills
- Complete understanding of NYCM and ACIC auto insurance policies and applicable insurance regulations
- Computer literate; proficient keyboarding skills
- Proficient in Microsoft Word, Excel and PowerPoint
- Proficient in claim procedures and workflow processes
- Good communication and listening skills
- Critical thinking
- Ability to work independently and in a team
- Maintain confidentiality
- Problem solving
- Ability to handle stress professionally, calmly, and effectively
- Organized and detail oriented
- Ability to multi-task and prioritize
What We Do
NYCM Insurance is a property and casualty insurance carrier that has been providing coverage to residents and businesses in New York since 1899. With a team of over 975 employees, and a network of over 1,400 independent agents, NYCM is dedicated to providing superior service and a quality customer experience. Our story began in Edmeston, NY – a tiny rural town known for its agricultural community – when one farmer lost everything in a fire. Realizing that the town needed to be better prepared for the future, 27 businessmen and residents came together to pool money and protect one another from fires and lightning, officially establishing the New York Central Mutual Fire Insurance Company under founder VanNess D. Robinson in 1899. We are a family founded and run company and believe in staying true to our small-town roots. Over 120 years later, we’re still operating in our original town of Edmeston, NY and have expanded to include three additional offices in Sherburne, Orchard Park and Canajoharie, further investing ourselves in New York State and our local communities. We are also highly invested in our 900+ employees. We know that our best work comes from an inspired internal culture and our drive to succeed as a team. Between our employee base and a network of over 1,200 independent agents, NYCM Insurance is proud to service over 525,000 insureds. Our insurance lines include Home, Auto, Umbrella, Commercial and more. NYCM Insurance is proud to work with various partners to offer additional types of coverage for many areas of your life including special events, motorcycles, off-road vehicles, bicycles, yachts, collector cars and more. These partnerships help us ensure that you and yours are always protected no matter what life throws at you. At the end of the day, our reason for doing business is the same as it was 120 years ago. We believe in providing genuine care; so that we can all have hope for a better tomorrow and the courage to persevere.
