Auto Claims Supervisor

Lead, coach, and elevate a team delivering fair and efficient auto claim outcomes.

Hastings Insurance is seeking an Auto Claims Supervisor to lead a team of claim professionals handling auto physical damage claims. This role is responsible for driving performance, developing talent, and ensuring claims are handled accurately, efficiently, and in alignment with company standards. You will play a key role in shaping both the customer experience and the growth of your team.

Schedule & Location:

This is a full-time position working Monday through Friday, 8:00 a.m. to 4:30 p.m. The role is hybrid, requiring 2 to 3 in-office days per week at our Hastings, Michigan headquarters.

What You’ll Do:

• Lead, coach, and develop a team of auto claims representatives across varying levels of experience.
• Provide ongoing feedback, mentoring, and performance management to support individual and team success.
• Monitor open and closed claims to ensure adherence to company policies, regulatory requirements, and service standards.
• Guide staff in claim investigation, evaluation, and resolution to ensure fair and timely outcomes.
• Oversee the establishment and accuracy of claim reserves to support sound financial outcomes.
• Support the handling of complex, high-value, or sensitive claims as needed.
• Direct and monitor the use of vendors to ensure quality service and cost-effective outcomes.
• Ensure accurate and complete documentation within the claim system of record.
• Identify and drive opportunities for subrogation and salvage to reduce overall claim costs.
• Collaborate with internal partners including Underwriting, Loss Control, and Marketing.
• Serve as a technical resource to the team on coverage, claim strategy, and decision-making.
• Monitor industry trends and legal developments and share relevant insights with the team.
• Build and maintain strong relationships with agents to support a positive customer experience.
• Participate in hiring, onboarding, and training of new team members.
• Support departmental initiatives, projects, and continuous improvement efforts.

Additional Role Highlights:

• Lead a team of up to eight claim professionals across hybrid and potentially remote environments.
• Balance leadership responsibilities with hands-on involvement in complex claim scenarios.
• Regular interaction with agents, vendors, policyholders, and internal stakeholders.
• Opportunity to influence team performance, development, and operational outcomes.
• Occasional travel may be required, including overnight stays.

What You’ll Bring:

• Bachelor’s degree or equivalent combination of education and relevant experience required.
• Minimum of five years of claim handling experience with increasing responsibility preferred.
• Prior leadership or supervisory experience in a claims environment preferred.
• Strong understanding of auto claim handling practices and coverage evaluation.
• Effective verbal and written communication skills.
• Proven ability to coach, develop, and influence others.
• Strong organizational and prioritization skills with the ability to manage multiple responsibilities.
• Demonstrated critical thinking and sound decision-making ability.
• Ability to manage conflict and negotiate effectively while maintaining relationships.
• Proficiency with Microsoft Office and claim systems.
• Professional designation or progress toward designation is a plus.

About Us:

At Hastings Insurance, we are a trusted partner to our agents, policyholders, and the communities we serve. For more than 135 years, we have helped individuals, families, and businesses protect what matters most and rebuild after loss. We are proud to be rated A (Excellent) by A.M. Best Company, reflecting our financial strength and long-term stability.

While our history is strong, our focus is forward. We invest in technology, strengthen partnerships with independent agents, and continuously refine our products to meet the evolving needs of today’s customers. Our strategy centers on responsible growth, expanding our reach while remaining agile, disciplined, and service-driven.

Our people make that possible. Hastings employees thrive in a down-to-earth, collaborative environment that values initiative, accountability, and steady progress. We offer a competitive benefits package that includes a 401(k) with company matching contributions, generous vacation and sick leave, fully paid tuition and professional development reimbursement, and incentive compensation bonus opportunities. At Hastings, your work matters and your growth is supported.

Our Commitment as an Employer:

We believe diverse perspectives strengthen our organization and drive better outcomes. We are committed to building an inclusive workplace where every employee feels respected, supported, and empowered to contribute.

We are proud to be an equal opportunity employer. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, appearance, disability, veteran status, family status, marital status, or any other legally protected characteristic.

We are also committed to providing an accessible and welcoming experience for all candidates. If you require accommodation during the application or interview process, please contact our Talent Acquisition team at 800-442-8277.

Equal Opportunity Employer
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