Auto Business Support Manager

What you'll do

Reporting to the AVP, the Automotive Business Support Manager (ABSM) is responsible for assisting Canadian Tire Associate Dealers provide an industry-leading shopping experience. The ABSM will also assist the Dealers with growing sales and driving productivity improvements within their district through the use of tools, training and best practices that focus on improving automotive business results in tandem with creating and maintaining a consistent customer experience across our national network of Canadian Tire Automotive locations.

• Execute Customer Experience Programs in Canadian Tire Automotive locations.

• Lead in-store training for automotive retail, parts & service marketing initiatives and provide feedback on same to home office team towards continuous improvement.

• Train & coach Canadian Tire Automotive teams on operations & best practices.

• Working with Associate Dealers, to leverage financial reporting and key performance indicators to support store-level improvements.

• Lead district-level roll-out, training and sustainment for Automotive Infrastructure initiatives and monitor sales targets.

• Support Canadian Tire Automotive and Associate Dealers with assortment planning programs (APAP).

• Assist new, replacement and retrofit store projects for Canadian Tire.

• Develop, maintain and share an intimate understanding of the competitive marketplace at district, national and industry levels.

• Actively pursue opportunities to improve personal effectiveness, both technical and behavioral.

What you bring

• Minimum 3 years of experience in people leadership, with a minimum 3 years experience in Automotive parts and/or service industry.

• Strong customer focus with emphasis on building and sustaining relationships and teams.

• Proven track record for achieving targets and delivering on strategic and measured objectives.

• Effective at facilitating and training small groups and encouraging direct and meaningful dialogue.

• Demonstrated analytical and problem solving skills.

• Ability to travel extensively within their district and, when required, outside their district.

• Ability to work from a home office.

• Experience managing or supporting a multi-store territory is an asset.

• Experience with Automotive Parts Lookup and Auto Service Work Order software, specifically Costar & Epicore is an asset.

• Strong knowledge of Canadian Tire Corporation environment and inter-related businesses is an asset.

Hybrid

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

This posting represents an existing vacancy within our organization.

About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging 

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations  

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.