SafeRide Health is seeking a detail-oriented, customer-focused Authorizations Coordinator to join our Travel Operations team. In this role, you will manage end-to-end travel logistics for members traveling for medical care, ensuring a smooth, supportive, and dignified experience. You’ll be the primary point of contact for members, health plans, and vendors—balancing accuracy, efficiency, and empathy in every interaction.
Key Responsibilities
- Authorization Management
- Verify and document health plan travel authorizations, request and secure pre-approvals, and confirm details with medical facilities.
- Member Support
- Provide clear, compassionate communications about authorizations, approved providers, and denials.
- Deliver timely documentation to both members and health plans.
- Health Plan Relations
- Build and maintain positive partnerships with approval teams at each Health Plan
- Data & Reporting
- Maintain accurate, detailed records in alignment with compliance requirements.
- Productivity & Quality
- Meet departmental performance standards while maintaining exceptional service quality and member satisfaction.
- Flexibility
- Adapt to changes in travel schedules and unforeseen circumstances while ensuring members’ needs remain the priority.
Required Qualifications
- High school diploma or equivalent.
- 1+ year experience in Authorization coordination or similar logistics-based role.
- 1+ year experience in a high-volume inbound call center or customer service environment.
- Strong data entry skills; ability to manage high call volume and multitask in a fast-paced setting.
- Knowledge of cost tracking, budgeting, or service expense management.
- Typing speed of at least 35 WPM.
Preferred Qualifications
- Some college coursework or degree in hospitality, business, or related field.
- Familiarity with Medicaid NEMT guidelines.
Mindset and Values We’re Looking For
- Strong problem-solving and decision-making skills under pressure.
- High emotional intelligence and empathy when supporting vulnerable populations.
- Excellent communication (verbal and written) across phone, email, and documentation.
- Ability to work independently and collaboratively with health plans, vendors, and internal teams.
- Cultural competence and sensitivity in working with diverse populations.
- Strong organizational skills with ability to meet deadlines consistently.
About Us:
SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to intelligently deliver cost-effective, on-demand transportation, enhancing the patient experience in the process. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com.
If you're ready to be an integral part of a team making a difference, SafeRide Health awaits.
Skills Required
- High school diploma or equivalent
- At least 1 year of experience in authorization coordination or a similar logistics-based role
- At least 1 year of experience in a high-volume inbound call center or customer service environment
- Strong data entry skills
- Ability to manage high call volume and multitask in a fast-paced setting
- Knowledge of cost tracking, budgeting, or service expense management
- Typing speed of at least 35 words per minute
- Some college coursework or degree in hospitality, business, or a related field
- Familiarity with Medicaid non-emergency medical transportation guidelines
- Strong problem-solving and decision-making skills under pressure
- High emotional intelligence and empathy when supporting vulnerable populations
- Excellent verbal and written communication skills
- Ability to work independently and collaboratively with health plans, vendors, and internal teams
- Cultural competence and sensitivity when working with diverse populations
- Strong organizational skills and ability to consistently meet deadlines
What We Do
We appreciate that access to care is a major issue for payors, providers and patients. SafeRide Health is a technology platform that simplifies medical transport, streamlines care coordination and improves patient outcomes. We enable: • On-demand and scheduled medical transport to solve the problem of "no-shows" • Tools to engage the patient (increasing treatment adherence) • Analytics to identify and triage "at risk" patients (reducing ER admissions) • Finally, we deliver transportation options for both high and low acuity patients
