Jobs at SafeRide Health

Coordinates end-to-end medical travel logistics, including flights, ground transportation, lodging, meals, authorizations, reimbursements, and vendor relationships. Supports members, health plans, and medical facilities through clear communication and accurate documentation. Tracks costs, maintains compliance records, manages high call volumes, and adapts to schedule changes while meeting productivity and service-quality standards.

Coordinates recurring non-emergency medical transportation schedules for members receiving ongoing care. Maintains accurate ride data, processes schedule changes, audits appointments, resolves discrepancies, manages escalations, and conducts member or facility outreach. Ensures compliance with Medicaid and Medicare Advantage requirements, documents modifications, monitors trip completion, and collaborates with routing, network, and member services teams to support reliable transportation and continuity of care.

Manage end-to-end non-emergency medical transportation authorizations and travel logistics for members seeking medical care. Verify health plan approvals, coordinate with medical facilities and vendors, communicate authorization details and denials, maintain compliant records, and support health plan relationships. The role requires handling high call volumes, multitasking, tracking expenses, adapting to schedule changes, and providing empathetic service to vulnerable and diverse populations.

Own forecasting, scheduling, intraday performance, and reporting across a multi-vendor contact center. Lead WFM analysts, coordinate with cross-functional partners, manage staffing for launches, and protect service levels through capacity planning and real-time decisions.

As a Strategy & Operations Associate, you will lead data-driven projects, collaborate with departments, and improve operational processes, working closely with senior leadership.

The VP, State Medicaid Strategy & Capture will develop strategies to win state Medicaid RFPs, manage proposal processes, and lead a team while engaging with state agencies and other stakeholders to drive growth in this segment.

Lead month-end close activities, prepare journal entries and reconciliations, manage complex customer invoicing and revenue recognition, analyze profitability and GL variances, support audits, maintain balance sheet workpapers, and improve accounting controls and cross-functional billing reconciliations.

Lead end-to-end encounter data management for CMS/state Medicaid submissions. Validate and optimize ETL converting source data into HIPAA X12 837P, support regulatory audits, analyze trends and root causes, liaise across business/technical/operations teams, and recommend process improvements to ensure compliance and data integrity.

Lead a team resolving high-priority client escalations from health plan partners, coordinate cross-functional investigations, own resolutions and communications, develop escalation workflows and training, analyze trends, and implement process improvements to reduce future issues.

Manage billing and claims for NEMT and GMR rides, reconcile billing to encounter data, resolve provider claim issues, implement billing policies and scalable systems, mentor junior staff, and ensure compliance with Medicare/Medicaid regulations.

Manage SafeRide Health's relationships with BPO partner sites, align cross-functional teams on standards, monitor SLA and quality performance, drive corrective actions, and ensure compliance with CMS and client requirements.

Process member grievances, appeals, and provider disputes to contractual deadlines. Research cases, create timelines, communicate with members/providers, coordinate follow-up with departments, report trends to leadership, and recommend corrective actions to improve satisfaction and compliance.

Serve as the escalation point for members, clients, and providers; manage health plan authorization approvals; investigate and resolve complex service issues; perform QA monitoring; create operational and escalation reports; relay operational insights and partner with internal teams to improve service delivery.

The Compliance Counsel at SafeRide Health will develop enterprise compliance programs, lead audits, provide regulatory guidance, and collaborate across departments to ensure compliance in healthcare operations.