Australia Country Manager, Loans Agency
Location: Sydney or Melbourne
Salary: Competitive
Work Type: Hybrid Working
About GLAS
GLAS is an international provider of institutional debt administration services, serving lenders, borrowers, issuers, and advisers offering a global platform across Loan Agency and related services, Capital Markets and Restructuring.
GLAS’ vision is to be recognised as the best-in-class independent, non-creditor, conflict-free provider of institutional debt administration services, enabling global clients and counterparties to achieve successful outcomes on their transactions.
The business currently comprises c.550 employees who deliver a solution-based, innovative service, ensuring GLAS is the preferred global partner of choice. GLAS has a blue-chip customer base developed over many years; select clients include Apollo, Blackstone, CVC, Deutsche Bank and Goldman Sachs. GLAS has been recognised as the premier independent provider of loan agency and bond trustee services with a portfolio of over $850 billion assets across its global platform. The company is headquartered in London with offices in Paris, Frankfurt, Madrid, New York, New Jersey, Sydney, Melbourne, Brisbane, Singapore, Dubai, Hong Kong, Milan and Rome.
Reporting to the APAC Managing Director the Australia Country Head has overall responsibility for the Loans Agency and Trustee businesses in Australia. This role oversees the Middle Office, Debt Capital Markets (DCM), and Client Services teams within the region, with direct management of their respective leaders.
The Australia Country Head holds full P&L responsibility for the Australian business and partners closely with senior management and Business Development to deliver financial performance and strategic growth.
As a member of the APAC Senior Leadership Team, the Australia Country Head will contribute to regional strategy and ensure strong alignment with global operations, fostering collaboration across key jurisdictions.
Key Responsibilities
Leadership & Strategy
- Provide executive leadership across the Australian platform
- Contribute to APAC-wide strategic planning and decision-making
- Drive collaboration with global Country Managers to ensure consistency and scalability
- Lead and execute change management and transformation initiatives
- Own recruitment for the Australian business within agreed P&L parameters, ensuring hiring decisions are aligned to budget, support sustainable financial performance, and maintain appropriate operational capability.
Financial & Commercial Management
- Own and manage the full P&L for the Australian business
- Partner with Finance on financial forecasting, budgeting, and performance tracking
- Support and drive revenue growth through Business Development initiatives
- Identify and capitalise on new market and product opportunities
Operational Excellence
- Ensure efficient, scalable operations across Middle Office, DCM, and Client Services
- Oversee the execution and closing of new transactions within agreed timelines
- Maintain exceptional standards of client servicing, reporting, and payment accuracy
- Drive continuous improvement, process optimisation, and operational efficiency
Governance & Risk
- Participate in regular Business Review meetings and monitor KRIs
- Serve on key internal committees (Client Acceptance, Business Acceptance, Product Approval)
- Ensure adherence to risk frameworks, compliance obligations, and operating procedures
Client & Market Leadership
- Develop and maintain strong relationships with clients, lenders, borrowers, law firms, and intermediaries
- Represent GLAS at industry forums and market events across Australia and APAC
- Act as a senior ambassador for the business in the local market
People Leadership
- Lead, develop, and retain high-performing teams across functions
- Ensure appropriate resourcing and workforce planning in line with growth
- Partner with HR on performance management, talent development, and succession planning
- Foster an inclusive, high-performance culture aligned with GLAS values
Experience & Qualifications
- Proven senior leadership experience managing multi-disciplinary teams
- Strong experience within institutional debt markets (loan agency, trustee, DCM or related)
- Knowledge of the Australian financial markets and regulatory environment
- Experience in P&L management is advantageous
- Demonstrated success in change management and business transformation
- Strong project management and organisational capabilities
- Familiarity with loan administration and payment systems
Personal Attributes
- High attention to detail and ability to work under pressure
- Adaptable and resilient in a fast-growing, evolving business
- Strong stakeholder management and executive presence
- Commercially astute with a strategic mindset
Benefits
- Base salary + bonus
- Hybrid working
- Long service award
- Employee Assistance Program (EAP)
- Career development and study support
- Good holiday entitlement
It’s our people who make GLAS successful and we strive to recruit and retain the best people and operate in an environment underpinned by inclusivity, diversity, and opportunity. We recognise that a more inclusive workplace allows ideas and a variety of points of view to trigger discussions or deliver innovative results.
Besides, we want people at GLAS to be successful - we are committed in your career development. We truly believe in and live by our values of stepping in, stepping up and standing out.
In addition to our commitment to a diverse workforce we are also happy to talk about flexible working to support
Skills Required
- Proven senior leadership experience managing multi-disciplinary teams
- Strong experience within institutional debt markets (loan agency, trustee, DCM or related)
- Knowledge of the Australian financial markets and regulatory environment
- Experience in P&L management
- Demonstrated success in change management and business transformation
- Strong project management and organisational capabilities
- Familiarity with loan administration and payment systems
What We Do
GLAS was established in 2011 as an independent provider of financial administration services. The company was originally created to provide the market a willing participant in complex loan restructuring transactions where many large institutions are reluctant to take swift and cooperative action without causing delays and generating large legal bills. Our experienced team of market professionals and the close involvement of management personnel allows us to smooth the progress of your transaction. Today, GLAS are recognised as the premier independent, non-creditor, conflict-free provider of loan agency and bond trustee services, focused on providing streamlined solutions to complex transactions with the ability to work on deals which may be in distress, pre- or post-restructuring or unusual in nature. Our Mission Our mission is to always strive to deliver professional expertise to our clients and their stakeholders so that they can achieve successful outcomes on their transactions. We will provide this through collaborative teamworking and delivery of solution based, innovative services. This will make GLAS their preferred go-to global partner of agency and trustee services. GLAS and its subsidiaries operate on one global platform with teams based in London, Manchester, Paris, Frankfurt, New York, New Jersey, Sydney, Brisbane and Singapore, ensuring 24/7 support. GLAS is a proud award winner of the ALT Credit European Services awards in 2016, 2017, 2018, 2019, 2020 and 2021.
