Looking for a role where organization, problem-solving, and communication make a direct impact?
We’re hiring a part-time Audit Support Specialist to help keep premium audits moving forward by supporting auditors, managing inventory, and coordinating with internal teams and insurance carriers.
Come Join ReSource Pro!
Your Role:
ReSource Pro is seeking an Audit Support Specialist to join our Premium Services Audit team. In this role, you’ll serve as a key connection point between physical auditors, insurance carrier contacts, internal support teams, and leadership. You’ll manage audit inventory, assign audits based on regional needs and auditor skill sets, monitor progress, resolve workflow issues, and provide reporting that helps keep audits on track through completion.
This is a part-time remote position working approximately 25 hours per week during normal business hours, with some flexibility based on business needs.
We hire the best because our service is only as good as the people delivering it. We’re committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.
In this role, you will:
Manage audit inventory by assigning audits to physical auditors based on regional needs, availability, workload, and skill level.
Monitor audits from assignment through billing, proactively identifying delays or roadblocks and partnering with auditors to keep work moving toward completion.
Serve as a primary point of contact for auditors by responding to questions, assisting with billing or audit-related issues, and coordinating with carrier contacts and internal teams when additional support is needed.
Prepare and distribute weekly and monthly reports, including inventory aging, hours billed, return rates, turnaround times, and other audit progress metrics.
Review audit inventory and capacity, coordinate audit reallocations or virtual audit approvals, and partner with leadership to address scheduling or workload needs.
Maintain regular communication with assigned auditors, provide timely updates and reports, and help reinforce department goals, expectations, and processes.
Review and approve auditor timesheets and requests while supporting internal documentation and compliance requirements.
Partner with Audit Leadership and the Audit Support Team to identify trends, resolve issues, share knowledge, and continuously improve workflows and processes.
What you need to be successful:
High School Diploma or GED.
3–5 years of experience in customer service, operations, or administrative roles.
Premium audit experience and/or experience in insurance operations or accounting is preferred.
Strong organizational and time-management skills with the ability to balance competing priorities and meet deadlines.
Excellent written and verbal communication skills with the ability to build productive working relationships across remote teams.
Proficiency with Microsoft Excel and Microsoft Office applications; experience with NEXUS and DOMO reporting is preferred.
Strong problem-solving skills with the ability to identify issues, take initiative, and work independently.
A detail-oriented and accountable approach with a focus on accuracy, productivity, and timely follow-through.
Ability to remain accessible and responsive while effectively supporting auditors and internal stakeholders in a remote work environment.
Your Benefits & Perks:
- 401k, with employer match, vested on day 1
- Development and growth opportunities
- PTO Plan
- Remote positions are Internet stipend-eligible
Your Compensation:
Our salary ranges are based on paying competitively for our size and industry and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a remote position, and the salary range for most locations for this role is $18-$22 per hour. The salary range may vary based on experience and on the specific geographic location in which the candidate resides.
Your Interview Process:
To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via zoom.
The standard interview process includes:
1. Behavioral interview with Talent Acquisition
2. Online talent assessment
3. Hiring Manager interview
*Additional interview steps may be added depending on the position or if further evaluation is needed.
Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.
Skills Required
- High school diploma or GED
- 3-5 years of experience in customer service, operations, or administrative roles
- Premium audit experience and/or insurance operations or accounting experience
- Strong organizational and time-management skills
- Excellent written and verbal communication skills
- Proficiency with Microsoft Excel and Microsoft Office applications
- Experience with NEXUS and DOMO reporting
- Strong problem-solving skills and ability to work independently
- Detail-oriented, accountable approach focused on accuracy and timely follow-through
- Ability to remain accessible and responsive in a remote work environment
ReSource Pro Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ReSource Pro and has not been reviewed or approved by ReSource Pro.
-
Healthcare Strength — Day-one medical coverage with company contributions is paired with company-paid life, AD&D, short-term disability, and long-term disability. International offerings, such as family-floater medical insurance, extend core protections across regions.
-
Leave & Time Off Breadth — Generous PTO from the first day and paid holidays are emphasized, with structured paid leaves in international offices. Early access to time off supports work-life balance from the outset.
-
Flexible Benefits — Customizable health plan options in the U.S. and tax-saving flexible benefits in India indicate choice and adaptability. These options allow employees to tailor elements of the package to personal needs.
ReSource Pro Insights
What We Do
ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pro’s global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009, the company is renowned for its focus on innovation, service excellence and trusted partnerships, and its unique productivity platform for insurance operations. Over 5,000 ReSource Pro employees provide dedicated support to nearly 300 insurance organizations, consistently achieving a +95% client retention rate for over a decade.
