Audit Manager, Internal Audit - Global Technology & Operations

Description and Requirements
Role Value Proposition:
The Team You Will Join
You'll be part of the Global Business Solutions & Global Customer Service and Operations Audit team, reporting directly to the Audit Assistant Vice President / Audit Team Leader. Internal Audit helps to protect MetLife and its stakeholders by providing risk-based objective and independent assurance, advice, and insights. This team safeguards the global operations of MetLife by delivering independent assurance regarding governance, risk management, and internal controls across domains such as Vendor Management, Procurement, Business Resiliency, Real Estate, Capability Centers, and Customer Service & Operations. The team partners closely with senior leaders across the Globe to ensure compliance, operational efficiency, and strategic alignment with MetLife's global standards.
The Opportunity
The Audit Manager is responsible for managing and delivering high-impact internal audits and advisory services across Global operational areas. This position is essential to maintaining MetLife's commitment to transparency, accountability, and continuous improvement. It contributes directly to MetLife's purpose by ensuring robust risk management and operational integrity across the region.
This is an exciting opportunity to work on diverse audit engagements covering Operations, IT, Compliance, and Risk Management. You'll help shape the future of audit practices by driving data analytics adoption and engaging with senior stakeholders across Regions and Functions. Your work will influence decision-making at the highest levels and contribute to MetLife's reputation for excellence.
Success in this role requires strong analytical skills and excellent communication abilities. The Audit Manager is responsible for executing audits from planning to reporting and managing relationships with key audit stakeholders and leaders. You'll collaborate closely with audit leadership and senior business leaders in an environment where every contribution is respected, and every perspective is heard.
Key Responsibilities:

• Lead and manage complex audit projects, evaluating technology, financial, and operational controls.
• Oversee all audit phases, including planning, fieldwork, reporting, and remediation, individually or with a team.
• Prepare clear audit reports and coordinate reviews with Internal Audit and management.
• Ensure audits meet department goals and balanced scorecard expectations.
• Contribute to audit planning, risk assessment, and improvement initiatives.
• Review audit workpapers for quality and compliance.
• Promote MetLife's success principles in all audit activities.

Relationship Management:

• Serve as the primary point of contact for auditees, maintaining proactive and positive relationships throughout audit projects.
• Lead the team in requesting, organizing, and tracking audit evidence, follow-ups, and unresolved items.
• Coach project staff by clearly communicating expectations and providing timely, concise feedback.

Project Management:

• Ensure team collaboration achieves defined objectives and deliverables.
• Partner with mid-level and senior management to oversee audit execution, facilitate discussions on audit issues and risk insights, and support timely resolution of challenges.
• Communicate effectively and promptly with Internal Audit and business stakeholders, ensuring swift escalation and management of project barriers.

Strategy:

• Be aware of and understand the Internal Audit strategy and how the audit work aligns.
• Contribute to the Internal Audit strategy and/or local team-based projects, as applicable.

Essential Business Experience and Technical Skills:
Required:

• Minimum 5-8 years of internal or external audit experience, preferably in the financial services industry.
• Strong project management skills with the ability to lead teams, organize and track audit evidence, and manage follow-ups and unresolved items.
• Bachelor's degree required; CPA, CIA designation, preferred.
• Effective interpersonal and people skills, including conflict resolution and negotiation of audit findings.
• Awareness of current and emerging risks, with proven critical thinking and analytical skills.
• Ability to contribute to team and global Internal Audit strategy, fostering a culture of continuous learning and agility.
• Experience in building and maintaining effective relationships, modeling success principles, and challenging the status quo when appropriate.
• Proficient understanding of financial services industry regulations and products, generally accepted audit standards, sampling/testing methodologies, risk management, and regulatory/statutory reporting requirements.

Preferred:

• Solid understanding of MetLife's industry, organizational functions, and how regions operate within a global context.
• Foundational knowledge of IT general controls, including security, change management, disaster recovery, backup, and infrastructure.
• Demonstrated ability to communicate expectations and provide clear, concise feedback in written, visual, and verbal formats.
• Ability to leverage data and analytics tools (i.e., Power BI, Alteryx, ACL, or similar data analytics tools) to assess moderately complex data sets, draw control conclusions, and identify areas of risk for further analysis.

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
The expected salary range for this position is $91,400 to $121,900. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2025 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$91,400 to $121,900
#BI-Hybrid