Audit Analyst - Fee Integrity Group

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Job Title

About your role:

As an Audit Analyst on the Fee Integrity Group, you will support billing reviews and audit activities for Bank of America (BANA) accounts to help ensure merchant billing is accurate and aligned to contract terms. You will partner with Sales, Implementations, Relationship Managers, Account Managers, BANA partners, and internal Fiserv teams to review pricing, apply billing updates, and validate account setup. Your work helps maintain billing accuracy, support service levels, and reduce fee integrity issues.

What you'll do:

• Review merchant contracts and apply billing updates so rates, fees, tiers, and billing frequency are accurately reflected in Fiserv systems
• Support contract renewals by validating pricing changes before implementation and confirming billing setup aligns with approved contract terms
• Create and maintain Rate & Fee Intake Workbooks to support audit reviews, documentation, and follow-up validation
• Review and implement tiered pricing updates using established procedures and pricing guidelines
• Create and update Global Fee Tables (GFTs) in accordance with billing requirements and documented pricing standards
• Use pricing tools, Merchant Manager, DSS reports, and related documentation to validate that merchant accounts are configured correctly after changes are made
• Review and complete requests submitted by BANA, including adding entitlements, applying fee blocks or updates, correcting data integrity issues, updating billing frequency, completing MAPS reviews, and creating or updating GFTs
• Communicate status, questions, issues, and process improvement opportunities with Fiserv leadership and BANA partners

Experience you'll need to have:

• 3+ years of experience in merchant processing, billing, pricing operations, audit support, or a related financial services environment
• 3+ years of experience reviewing contract terms and applying billing, pricing, or fee updates in business systems with a high degree of accuracy
• 2+ years of experience using Microsoft Excel for data review and validation, including VLOOKUPs, pivot tables, or similar functions
• Experience using Merchant Manager, DSS reporting, MSA, or similar billing, reporting, and account maintenance tools
• Associate’s degree in business, finance, accounting, or a related field, or equivalent combination of education, related experience and/or military experience

Experience that would be great to have:

• Bachelor’s degree in business, finance, accounting, or a related field, or equivalent combination of education, related experience and/or military experience
• Experience supporting billing updates tied to contract renewals and pricing changes
• Experience working with Fiserv billing platforms, including North, South, and/or Memphis
• Experience with audit, reconciliation, fee validation, or merchant fee structure analysis

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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