Audio Visual (AV) Engineer 2

We are looking to speak to candidates who are based in Gurgaon office for our hybrid working model.

While our global policy supports hybrid working, this role requires candidates to be in the Gurgaon office five days a week.

The Audio Video Engineer will be responsible for the installation, configuration, maintenance, and troubleshooting of complex audio-visual systems, including providing white glove executive support. This role requires technical expertise, strong problem-solving abilities, and a proven track record of contributing to high-quality AV solutions in a professional environment. The ideal candidate will also be involved in the continuous improvement of our AV operations.

• Collaborate with the AV Lead and Senior AV Engineers to design and implementation of advanced AV systems, including video conferencing, live event support, digital signage, and unified communications
• Perform comprehensive site surveys, technical assessments, and needs analyses to inform system design
• Configure, calibrate, and optimize a wide range of AV equipment, including professional displays, projectors, audio mixers, DSPs, amplifiers, microphones, and cameras
• Implement innovative solutions to automate processes, improve workflows, and enhance support capabilities using shift-left principles
• Continuous improvement mindset; proactively evaluate and enhance support processes to ensure efficiency and effectiveness
• Provide exceptional hands-on executive support, both in-person and remotely
• Conduct thorough testing and commissioning of newly installed systems to ensure optimal performance and adherence to specifications
• Provide troubleshooting and resolution for complex AV system issues, often under pressure during critical events or meetings
• Utilize data to analyze performance and drive improvements in support services
• Develop and maintain detailed system documentation, including schematics, wiring diagrams, and operational procedures
• Manage and execute preventative maintenance schedules for all AV infrastructure
• Collaborate closely with IT, facilities, and external vendors to ensure seamless integration and project delivery
• Stay current with emerging AV technologies, industry best practices, and relevant certifications
• Mentor and provide technical guidance to Global Enterprise Technology (GET) support staff
• Manage AV-related inventory and coordinate with procurement for equipment needs
• Contribute to the development of AV standards and procedures

• Audio Systems: Familiarity with professional audio mixers (e.g., Biamp, QSC, Extron), DSPs (e.g., Q-SYS, Biamp Tesira), amplifiers, speaker systems, microphone technologies (wired, wireless, array mics), and acoustic principles
• Video Systems: Strong Experience with video conferencing platforms (e.g., Zoom Rooms, Microsoft Teams Rooms, Google Meet), video matrix switchers, scalers, encoders/decoders (e.g., H.264, NDI, Dante AV), projectors, LED walls, and various display technologies
• Control Systems: Ability to configure and troubleshoot major AV control systems (e.g., Q-SYS, Dante, Bi-AMP, Shure, Utelogy, Crestron). Q-Sys low code programming experience (e.g., Q-SYS Level 1 (Audio System Design), various Q-SYS Control and UCI (User Control Interface) certifications) preferred
• Networking: Basic understanding of IP networking principles, VLANs, QoS, and network security as they apply to AV systems. Experience with AV-over-IP technologies (e.g., Dante, AVB, SDVoE, NVX)
• Unified Communications: In-depth knowledge of UC platforms and their integration with AV hardware
• CAD/Design Software: Proficiency in reading and interpreting architectural drawings, AV schematics, and signal flow diagrams. Experience with design software (e.g., AutoCAD, Visio) is a plus
• Cabling & Connectivity: Knowledge of various AV cabling types (e.g., CatX, Fiber Optic, HDMI, SDI) and termination standards

• Problem-Solving: Strong analytical and troubleshooting skills with the ability to diagnose and resolve complex technical issues efficiently
• Communication: Excellent verbal and written communication skills, capable of explaining complex technical concepts to non-technical stakeholders
• Project Management: Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines
• Teamwork & Leadership: Strong collaborative skills and the ability to lead and mentor a junior GET support team members
• Customer Service: A strong commitment to delivering high-quality service and support to end-users
• Attention to Detail: Meticulous attention to detail in system design, installation, and documentation

• Bachelor's degree in Electrical Engineering, Computer Science, or a related field, or equivalent practical experience
• Minimum of 2+ years of experience in the design, installation, and maintenance of complex professional AV systems
• Experience with Zendesk and Jira ticketing and project management systems
• Experience working in a fast-paced corporate, broadcast, or live event environment
• Ability to lift and move AV equipment as needed
• Flexibility to work occasional evenings or weekends for events or critical system maintenance
• Ability to travel regionally and internationally, as needed (5-10%)
• Relevant industry training and/or certifications such as CTS-D (CTS Design) or CTS-I (CTS Installation) are highly preferred
• Slack Admin & Developer certification, Monday.com admin certification, 365 admin and Teams admin experience preferred

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID : 3263244843