About Us
hammerjack connects skilled professionals in the Philippines with growing businesses across Australia and beyond. The focus is simple: build teams that work as true extensions of their clients through the right people, clear systems, and consistent delivery.
Recognition over the past few years reflects that approach. hammerjack has been named among the Fortune 100 Best Workplaces in Southeast Asia and ranked 8th Best Workplace in the Philippines, reinforcing the kind of environment being built for both clients and employees.
Our Impact
Teams are embedded, not outsourced in the traditional sense. That means aligned tools, shared expectations, and real accountability. The result is work that moves at the same pace and standard as onshore teams.
Across accounting, tech, admin, and marketing roles, professionals are contributing directly to business outcomes while building long-term careers.
Role: AU Finance Operations Lead
Work Set-Up: Hybrid 1x a week onsite (to be revisited upon regularization)
JOB OVERVIEW
We are seeking a highly driven Finance Operations Lead to oversee and scale our Accounts Receivable (AR) and Accounts Payable (AP) operations while leading a high-performing finance operations team. This role is responsible for ensuring operational excellence, strengthening client relationships, driving process improvements, and supporting long-term business scalability.
The successful candidate will transition from hands-on operational oversight into a more strategic leadership role focused on workforce planning, operational efficiency, client retention, and commercial contribution. This position plays a key role in building sustainable operational structures, improving service delivery, and contributing to the company’s long-term growth objectives.
The role offers a structured growth pathway with progressive leadership exposure, operational ownership, and future strategic responsibilities tied to performance milestones.
DUTIES & RESPONSIBILITIESFinance Operations Management- Oversee day-to-day Accounts Receivable (AR) and Accounts Payable (AP) operations to ensure accuracy, timeliness, and SLA compliance
- Monitor operational performance metrics and ensure service delivery standards are consistently achieved
- Identify operational risks, escalation points, and workflow inefficiencies across finance operations
- Support workforce planning, resource allocation, and operational scalability initiatives
- Develop and implement operational controls, governance measures, and business continuity processes
- Lead, mentor, and develop finance operations staff to improve accountability, performance, and operational ownership
- Drive delegation strategies and support the transition toward independent team management
- Conduct performance tracking, coaching sessions, and operational reviews
- Foster a culture of continuous improvement, collaboration, and proactive problem-solving
- Support onsite operational cadence and team performance monitoring initiatives
- Serve as a primary point of contact for operational client communications, escalations, and service concerns
- Participate in client meetings, reporting reviews, and operational discussions
- Build strong client relationships to support retention, satisfaction, and long-term partnership growth
- Provide operational updates, insights, and recommendations to internal and external stakeholders
- Contribute to strategic client conversations and business review discussions
- Drive SOP creation, process documentation, and workflow standardization across finance operations
- Lead operational improvement initiatives focused on efficiency, scalability, and service quality
- Develop and maintain Business Continuity Plans (BCP)
- Support capacity planning, forecasting, and operational reporting initiatives
- Contribute to commercial growth opportunities, operational expansion initiatives, and client success strategies
QUALIFICATIONS
- Proven experience managing Finance Operations, Shared Services, or BPO Finance teams
- Strong background in Accounts Receivable (AR) and Accounts Payable (AP) operations
- Demonstrated leadership experience managing and developing high-performing teams
- Experience handling client-facing communications, operational reviews, and escalations
- Strong understanding of SLA management, operational controls, and process improvement methodologies
- Experience creating SOPs, workflow documentation, and operational reporting frameworks
- Strong analytical, problem-solving, and decision-making skills
- Excellent stakeholder management and communication skills
- Experience in workforce planning, operational scalability, and business continuity planning is highly preferred
- Commercial awareness and exposure to client growth or expansion initiatives is an advantage
- Highly organized with the ability to manage multiple priorities in a fast-paced environment
- Proficient in Microsoft Excel, reporting tools, and finance operational systems
- Strategic thinking and operational ownership
- Ability to transition from execution-focused management to leadership and commercial contribution
- Strong coaching, delegation, and team development capability
- Client-centric mindset with strong relationship management skills
- Proactive approach to continuous improvement and operational excellence
What’s in It for You
Flexibility: Work hybrid with options across Makati and Pampanga, aligned to day shift roles with Australian clients.
Workspaces that Work: Modern offices designed for focus, collaboration, and real productivity.
Coffee and After-Hours Drinks: Barista coffee on demand and a café bar to unwind after work.
Meals Covered: Complimentary meals once a week on your onsite day.
Health Coverage from Day One: Includes dependent options, so you’re covered from the start.
Competitive Compensation: Transparent salary packages with direct client involvement.
Career Growth: Ongoing training and real opportunities to step into bigger roles.
Recognised Workplace: Part of a team ranked 8th Best Workplace in the Philippines and recognised among Fortune Best Workplaces in Southeast Asia.
Supportive Team Environment: Work with people who are easy to work with, reliable, and invested in doing good work.
Global Exposure: Work directly with international clients and be part of how teams scale globally.
Skills Required
- Proven experience managing Finance Operations, Shared Services or BPO Finance teams
- Strong background in Accounts Receivable and Accounts Payable operations
- Demonstrated leadership experience managing and developing high-performing teams
- Experience handling client-facing communications, operational reviews, and escalations
- Strong understanding of SLA management and process improvement methodologies
- Experience creating SOPs and workflow documentation
- Strong analytical, problem-solving and decision-making skills
- Excellent stakeholder management and communication skills
- Experience in workforce planning and operational scalability highly preferred
- Commercial awareness in client growth initiatives is an advantage
- Highly organized with multiple priorities management in fast-paced environment
What We Do
Outsource Solutions For Business hammerjack is an Australian & Philippine owned and operated offshore outsourcing services provider. Headquartered in Sydney with multiple operating offices in Makati, Manila, and Pampanga, Philippines. We specialise in providing dedicated, high performing teams and outsourced services to the global small and midsize business market. Our solutions deliver quality and consistent outcomes and are helping businesses to focus on their core competencies, reduce operating costs and deliver more value to their customers. hammerjack has been a major player in developing the new Knowledge Process Outsourcing (KPO) industry in the Philippines servicing the Australian, U.S.A and U.K markets. Over the last 7 years we have sourced trained and developed top talent focussed on the Finance, Accounting, Bookkeeping, IT and Virtual Assistant services space. Our knowledge and experience in implementing the latest technologies and systems to support the best people has led to continued success for our clients and their remote teams, all while placing information and cyber security at the forefront. Our operating model was born in the enterprise services space and has been specifically developed to cater for the small, midsize market. This experience and collaborative customer approach set business up for success, no matter where they are on their journey. We offer an enterprise level approach to continuous improvement, high performance & quality, and world class customer experience. Our ability to deliver this level of service across multiple lines of business and industry verticals is a product of our investment in people, technology and the governance that sits behind it all.
