What you’ll achieve at Web Summit:
You’ll be responsible for attendee support, answering questions however they come – via email, live chat or social media.
You’ll find solutions for attendees while adhering to company policies and guidelines.
You’ll serve as a vital internal source of feedback, delivering insights to nearly every other department.
You’ll work closely with the marketing team, liaising with content, email marketing and websites on a daily basis.
You’ll become an expert in our software, providing insights and attendee feedback to our product and engineering teams.
Who you are:
You demonstrate rapid response, and embody the company’s emphasis on quality customer care, transparency and authenticity with our large, public audience.
You’re a traffic director. You need to be able to understand where questions are coming from and to find the best solution.
You are a problem solver. No problem is too big or too small.
You build rapport easily and enjoy working with people.
You are graceful under pressure and comfortable in a high-output environment.
Skills and abilities we’re looking for:
Previous experience in customer service or a support role.
Passionate about providing incredible customer support and about solving problems.
An excellent communicator with an eye for detail.
Ability to multitask and to think on your feet.
Comfortable with working across multiple teams.
Benefits and perks: Fully subsidised healthcare, dental, employee assistance programme (EAP) and more. A dedicated in house L&D department, with access to workshops, online learning and resources to help you excel in your career development. Company laptop, generous annual leave and flexible working arrangements, plus a weekly wellness hour. Our very own Tramway Team, which drives community and morale boosting events for employees to participate in. Annual company get-togethers, regular company charity days, and monthly wellbeing talks.
- Subsidised healthcare, dental, employee assistance programme (EAP) and more.
- Employer pension contribution up to 6% for Irish-based employees
- A dedicated in-house L&D department, with access to workshops, online learning and resources to help you excel in your career development.
- Company MacBook, generous annual leave and flexible working arrangements.
- Our very own Tramway Team, which drives community and morale-boosting events for employees to participate in.
- Annual company get-togethers, charity days, and monthly wellbeing talks.
- Wellness subsidy issued to all employees of €1000 per year
Skills Required
- Previous experience in customer service or a support role
- Passion for providing excellent customer support and solving problems
- Excellent communication skills
- Strong attention to detail
- Ability to multitask and think on your feet
- Comfort working across multiple teams
- Ability to respond rapidly and maintain quality customer care
- Ability to understand attendee questions and direct them to the best solution
- Problem-solving ability
- Ability to build rapport easily and work effectively with people
- Ability to remain composed under pressure in a high-output environment
What We Do
Web Summit is a global technology conference company that organizes large-scale events. Its mission is to create software that enables meaningful connections between CEOs, founders, investors, media, politicians, and cultural figureheads who are reshaping the world. The company hosts major events in cities like Lisbon, Rio de Janeiro, Doha, and Vancouver, serving as a premier marketplace for the global tech industry to network and share insights.
