ATM Performance Specialist

About Brink's:

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.

Brink’s has been a trusted partner in securing commerce for more than 165 years. Together, every Brink’s Team Member is committed to providing the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team – and stay here.

We believe that our team should be reflective of the customers we serve every day around the world. We believe in building partnerships that secure commerce and doing that requires fostering an inclusive culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

GENERAL SUMMARY: 

PAI is looking to hire an ATM Performance Specialist to monitor ATMs, respond to internal and external customers via phone and email, and provide lock support for inbound calls. The position includes troubleshooting, monitoring ATM activity, dispatching service providers to down ATM machines, ordering parts, following up on missed cash loads, and other tasks as assigned. Successful candidates are cheerful, professional, reliable, and enjoy troubleshooting issues. Candidates must have basic computer knowledge and know how to use Microsoft Outlook. Classroom and hands on training provided. This is a small team environment with room to grow.

ESSENTIAL DUTIES AND TASKS:

• Troubleshoot, dispatching, and monitor ATMs via phone and internet in a (office) environment
• Provide professional support to customers and technicians
• Preform related duties as business needs present themselves, within your scope of practice

KNOWLEDGE, SKILLS & ABILITIES:

The competencies required for success in the ATM Performance Specialist role include:

• Basic computer knowledge
• Proactively monitor ATMs for errors with minimal supervision
• Troubleshooting ability and interest (ability to ask probing questions to discover the cause of an issue)
• Customer Focused
• Remain professional at all times
• Ability to multi-task and navigate computer applications quickly (basic office skills)
• Learn quickly when facing new problems and actively seek needed information from all available resources
• Ability to succeed in a fast-paced environment
• Ability to take ownership of issues through completion as needed
• Work well with others to solve customer issues

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent (required)
• Strong technical, problem solving, and communication skills

COMPUTER / APPLICATIONS SKILLS:

• Microsoft office suite; specifically Outlook and Excel
• Ability to learn other software programs quickly
• Work in multiple systems to achieve a task

WORKING CONDITIONS:

This work is performed in a business office setting.   The working environment in the call center can be distracting due to noise.  This position requires continuous looking at a computer screen and sitting while handling calls.  Daily contact with management and with co-workers.  Work can be stressful and requires a calm, patient demeanor.  Lifting of 10 pounds or less, which can be accommodated.

Thank you for considering applying for a job at Brink’s. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink’s. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.

Brink’s is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink’s is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.