Jobs at Brink’s

Leads enterprise customer experience and operations for major financial institution clients. Oversees customer care leadership, strategic account and program management, implementations, escalations, service improvements, customer journey optimization, executive reporting, and cross-functional collaboration. Develops high-performing teams and uses customer metrics, analytics, and emerging technologies to improve service quality, efficiency, and satisfaction.

Leads customer operational excellence for major financial institution accounts, overseeing service delivery, implementations, escalations, claims, customer communications, business reviews, and continuous improvement. Drives root-cause resolution and customer journey optimization through cross-functional collaboration with Product, Operations, Technology, Sales, and project teams. Manages and develops a team of 5–9 employees while providing executive reporting, strategic account leadership, and process improvement.

Manages and grows a $10–15M+ portfolio of regional banks and credit unions. Responsibilities include revenue retention, new business development, client relationship management, sales planning, forecasting, pipeline growth, campaign participation, and serving as the escalation point for assigned accounts. The role collaborates across customer experience, legal, marketing, product, and operations teams. It is primarily remote inside sales with minimal travel for conferences and client events.

Leads talent management and culture strategies across North America and global functions. Advises senior leaders on workforce planning, organizational design, performance management, leadership development, employee engagement, organizational effectiveness, and change management. Oversees talent reviews, employee listening surveys, people analytics, development programs, and culture transformation initiatives while partnering with HR Business Partners and business leaders.

Leads enterprise employee experience programs focused on culture, engagement, belonging, employee listening, ERGs, CSR, onboarding, recognition, and lifecycle improvements. Partners with HR, communications, legal, finance, CSR, business leaders, and regional teams to translate employee insights into actionable programs, communications, toolkits, and scalable experiences. Oversees surveys, action planning, reporting, employee giving, volunteerism, and continuous program improvement across a complex organization.

Develops new and existing B2B customer accounts across an assigned territory. Identifies opportunities, conducts market research, builds account growth strategies and sales pipelines, analyzes performance, presents cash management solutions, negotiates and closes deals, and tracks opportunities in Salesforce. The role manages customer relationships, collaborates with internal teams, communicates market trends, and requires approximately 60% travel across the East Coast.

Supports cash logistics operations through ATM reconciliation, treasury holdings reporting, and timely distribution of accurate reports to banks and financial institutions. Provides proactive customer service, coordinates with internal stakeholders on service issues and process improvements, and ensures reporting meets established service levels and deadlines. The role is based in Etobicoke, Ontario, with a Monday-to-Friday schedule from 6:00 a.m. to 2:00 p.m.

Manages and expands regional B2B customer accounts through consultative relationship building, solution adoption, renewals, upsells, and quarterly business reviews. Analyzes account performance and market insights, presents recommendations, negotiates agreements, maintains CRM pipelines and forecasts, and collaborates with Customer Care, Operations, Product, and Marketing. Requires strong communication, presentation, negotiation, business acumen, and willingness to travel up to 60% for client meetings.

Processes and verifies coin, payout, deposit, and customer balance data using financial systems. Balances satellite vaults daily, handles coin balance inquiries, performs billing, prepares monthly reports, maintains records, and safeguards company assets and guard liability.

Manage B2B customer accounts, quotes, shipment requests, transportation coordination, billing inquiries, reporting, and customer concerns. Maintain pricing and customer records, support onboarding and compliance processes, coordinate domestic and international shipments, provide customer training, and collaborate with sales, transportation, billing, and operations teams. Serve as a senior backup to the customer care sales supervisor and provide day-to-day leadership support.

Owns revenue and order quotas for ATM managed services within the financial institution market. Partners with sales, product, operations, and marketing teams to develop solutions, advance complex opportunities, support proposals and executive presentations, identify expansion opportunities, and close business with banks, credit unions, and other financial services accounts. Serves as a subject matter expert, enables sales teams, provides market insight, and improves go-to-market execution.

Manages ATM logistics personnel and route efficiency at a market location. Oversees ATM data entry and balancing, inventory security, employee scheduling, development, safety, customer service, and compliance. Drives process improvements to reduce costs, improve quality and efficiency, minimize security risks and workplace injuries, and maintain positive employee relations and team engagement.

Leads total rewards strategy across the U.S. and Canada, including compensation, benefits, pension, recognition, pay equity, job architecture, and salary frameworks. Oversees benefits renewals, vendor negotiations, compliance, audits, annual cycles, and escalations. Advises senior leadership on program effectiveness, competitiveness, and cost management while monitoring market, economic, and legislative developments. Partners with HR, Labor Relations, and other stakeholders to drive strategic improvements and manage multiple related teams and priorities.

Leads strategic customer deployments for digital retail solutions from opportunity qualification through implementation, stabilization, adoption, and operational handoff. Coordinates product, engineering, architecture, IT, operations, finance, commercial, and customer teams. Owns integrated program plans, governance, readiness reviews, integrations, risk mitigation, executive reporting, customer commitments, and continuous improvement across complex, multi-workstream programs.

Processes and verifies coin, payout, deposit, and customer balance data using company systems. Balances satellite vaults daily, handles coin balance inquiries, billing, monthly reporting, record keeping, and guard liability and asset documentation.

As a Messenger, you will transport cash and valuables securely, maintain ATM services, and ensure safety and customer satisfaction.

Brink's is seeking a Coin Processor responsible for cash and valuables management in a diverse and supportive environment. The role involves operating within established company policies, ensuring security and accuracy in handling cash transactions.

Leads workforce planning, organization design, workforce analytics, talent tracking, and employee transition activities supporting integration. Maintains workforce and organizational datasets, develops dashboards and executive reports, evaluates organization design scenarios, analyzes workforce costs and risks, and facilitates planning discussions. Partners with HR, Finance, Legal, business leaders, and the Integration Management Office to support talent decisions, culture assessments, governance, and future-state organizational planning.

The ATM Manager II oversees ATM operations, manages a logistics team, ensures safety and efficiency, and implements process improvements.

Lead ATM Managed Services business development across Northern Europe: develop regional strategies, pursue and close large ATM outsourcing and IAD deals, partner with country leaders, manage customer engagements through proposal, negotiation and contract execution, meet revenue and pipeline targets, and provide market and competitive insights to refine offerings.