Jobs at Brink’s

Manages and expands regional B2B customer accounts through consultative relationship building, solution adoption, renewals, upsells, and quarterly business reviews. Analyzes account performance and market insights, presents recommendations, negotiates agreements, maintains CRM pipelines and forecasts, and collaborates with Customer Care, Operations, Product, and Marketing. Requires strong communication, presentation, negotiation, business acumen, and willingness to travel up to 60% for client meetings.

Processes and verifies coin, payout, deposit, and customer balance data using financial systems. Balances satellite vaults daily, handles coin balance inquiries, performs billing, prepares monthly reports, maintains records, and safeguards company assets and guard liability.

Leads enterprise customer experience and operations for major financial institution clients. Oversees customer care leadership, strategic account and program management, implementations, escalations, service improvements, customer journey optimization, executive reporting, and cross-functional collaboration. Develops high-performing teams and uses customer metrics, analytics, and emerging technologies to improve service quality, efficiency, and satisfaction.

Manage B2B customer accounts, quotes, shipment requests, transportation coordination, billing inquiries, reporting, and customer concerns. Maintain pricing and customer records, support onboarding and compliance processes, coordinate domestic and international shipments, provide customer training, and collaborate with sales, transportation, billing, and operations teams. Serve as a senior backup to the customer care sales supervisor and provide day-to-day leadership support.

Leads the technology workstream for post-merger integration, covering strategy, Day 1 readiness, enterprise applications, infrastructure, cloud, cybersecurity, data, and IT operations. Establishes integration roadmaps, governance, milestones, risk plans, and operating models; coordinates cross-functional teams, vendors, and executives; supports data migration, platform consolidation, business continuity, organizational readiness, and change management; and drives technology synergies, cost optimization, and value realization.

Prepare, receive, verify, and reconcile incoming and outgoing parcels and vault contents. Maintain shipment audit trails, accurate receipts, and vault documentation while meeting time-sensitive delivery deadlines. Follow Brink’s Global Services procedures, opening and closing protocols, and all security and safety requirements in an armed environment. The role requires weekday availability, evening shifts, and a Friday overnight shift from 9 p.m. to 6 a.m.

Leads enterprise technology transformation through target operating models, modernization roadmaps, strategic initiative portfolios, and organizational change. Partners with executives and cross-functional teams across enterprise architecture, data and analytics, AI/ML, digital transformation, and process optimization. Oversees program metrics, stakeholder engagement, risk mitigation, adoption, and measurable business outcomes while guiding technology strategy and execution.

Owns revenue and order quotas for ATM managed services within the financial institution market. Partners with sales, product, operations, and marketing teams to develop solutions, advance complex opportunities, support proposals and executive presentations, identify expansion opportunities, and close business with banks, credit unions, and other financial services accounts. Serves as a subject matter expert, enables sales teams, provides market insight, and improves go-to-market execution.

Manages ATM logistics personnel and route efficiency at a market location. Oversees ATM data entry and balancing, inventory security, employee scheduling, development, safety, customer service, and compliance. Drives process improvements to reduce costs, improve quality and efficiency, minimize security risks and workplace injuries, and maintain positive employee relations and team engagement.

Leads total rewards strategy across the U.S. and Canada, including compensation, benefits, pension, recognition, pay equity, job architecture, and salary frameworks. Oversees benefits renewals, vendor negotiations, compliance, audits, annual cycles, and escalations. Advises senior leadership on program effectiveness, competitiveness, and cost management while monitoring market, economic, and legislative developments. Partners with HR, Labor Relations, and other stakeholders to drive strategic improvements and manage multiple related teams and priorities.

Supervise outside operations at the Barrie branch across CIT, ATM, vault, safe and Brinks Safe Products. Lead union and non-union teams, maintain routes and schedules in Ocean, manage vault operations and cash handling, enforce safety and security protocols, oversee staffing, payroll, inventory, fleet maintenance, customer SLA reporting, and incident investigations.

Processes customs entries and Foreign Trade Zone admissions, inventory movements, temporary removals, quota entries, and post-entry work. Reviews shipment documentation, valuation, country of origin, import/export records, and regulatory compliance. Coordinates with customers, internal brokerage and logistics teams, and U.S. Customs to resolve discrepancies and complete clearance activities. Maintains files, prepares shipping and consular documents, monitors customs changes, and supports client relationships.

Leads strategic customer deployments for digital retail solutions from opportunity qualification through implementation, stabilization, adoption, and operational handoff. Coordinates product, engineering, architecture, IT, operations, finance, commercial, and customer teams. Owns integrated program plans, governance, readiness reviews, integrations, risk mitigation, executive reporting, customer commitments, and continuous improvement across complex, multi-workstream programs.

Processes and verifies coin, payout, deposit, and customer balance data using company systems. Balances satellite vaults daily, handles coin balance inquiries, billing, monthly reporting, record keeping, and guard liability and asset documentation.

As a Messenger, you will transport cash and valuables securely, maintain ATM services, and ensure safety and customer satisfaction.

Lead end-to-end global re-implementation and convergence of CargoWise, Footprint, Trackonomy and BGS stack. Own program delivery, governance, rollout sequencing, automation/AI enablement, change adoption, vendor accountability, and benefits realization across Operations, IT, Finance, and Markets.

Brink's is seeking a Coin Processor responsible for cash and valuables management in a diverse and supportive environment. The role involves operating within established company policies, ensuring security and accuracy in handling cash transactions.

Leads workforce planning, organization design, workforce analytics, talent tracking, and employee transition activities supporting integration. Maintains workforce and organizational datasets, develops dashboards and executive reports, evaluates organization design scenarios, analyzes workforce costs and risks, and facilitates planning discussions. Partners with HR, Finance, Legal, business leaders, and the Integration Management Office to support talent decisions, culture assessments, governance, and future-state organizational planning.

Safely transport cash and valuables between client locations, operate and maintain armored vehicles and ATMs, follow firearms and high-value handling protocols, reconcile deposits and receipts, remain alert to security threats, and provide customer service in a secure, monitored environment.

The ATM Manager II oversees ATM operations, manages a logistics team, ensures safety and efficiency, and implements process improvements.