ATM Operations Supervisor

Duties & Responsibilities

For the assigned business unit,

• Responsible for managing and maintaining efficient ATM operational processes
• Ensure quality service and effective operations support for all the assigned internal and external customers
• Process daily and monthly balancing of all internal accounts and GLs related to ATM/Cash. Troubleshoot when necessary and work with others to reconcile discrepancies timely and ensure proper documentation and approval is obtained
• Assist with monitoring of ATM cash levels to ensure appropriate cash levels are maintained
• Oversee all necessary daily, weekly, and monthly ATM reconciliations
• Participates in the review and recommendation of operational systems and procedures affecting the line of business and coordinating system conversions from an operation perspective
• Manages projects to increase usage, reduce operating costs, and decrease fraud and risk exposure
• Responsible for responding and resolving customer issues related to disputes
• Relationship management with ATM and Cash vendors
• Developing and implementing department processes and policies
• Training and mentoring associates on department policies and procedures
• Collaborate with cross-functional teams to develop and implement strategies to optimize ATM operations and drive business objectives
• Serve as a subject matter expert on ATM operations, providing guidance and support to internal teams and external partners.
• Work with direct reports on establishing performance objectives, as well as completing performance discussions/reviews

Knowledge & Skills

MINIMUM:

• Demonstrates attention to detail, organization, and time management skills
• Ability to communicate clearly with coworkers, managers, business partners, and clients, written and verbally
• Ability to utilize technical aptitude that allows for quick learning of company systems, platforms, and products
• Demonstrates ability to work effectively in a team environment
• Demonstrate knowledge of risk types and ability to mitigate independently or escalate appropriately
• Possesses strong customer service skills
• Ability to work autonomously, escalating issues or problems as appropriate
• Ability to recognize errors, issues, special requests, or inconsistencies in daily operations to solve or escalate to appropriate associate or manager
• Demonstrates organization/time management and ability to perform job functions with numerous interruptions
• Ability to adapt to changing information and business needs
• Strong proficiency of Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint).

PREFERRED:

• Advanced knowledge of operation functions, systems, policies, and procedures related to ATMs
• In-depth understanding and practical application of applicable laws and regulations
• Strong organizational and project management skill
• Demonstrates strong problem-solving skills
• Strong analytical skills
• Experience in ATM contract negotiations

Requirements

MINIMUM:

• Bachelor’s degree in finance, Business Administration, or related field; or equivalent experience
• 7 + years of experience in financial services or operations
• 2 + years of experience in ATM or cash operations

PREFERRED:

• Experience with AMP Payment Systems
• Hands-on work in ATM monitoring and hardware
• Lead or Supervisor experience

Work Environment:

Hybrid

Supervision/Management: 

Responsible for a team of associates including hiring/selection, performance management and development.

Compensation Range:

Minimum: $57,760.00 - Maximum: $149,000.00

The posted compensation range on this listing represents UMB’s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more?
You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

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