We are Printec
Printec is a leader in business-to-customer transaction technologies in Central and Eastern Europe, offering a wide range of technological solutions that reimagine transactions and create easy and secure interactions for 35 years.
From click & collect parcel delivery and vending unattended machines to digital on-boarding and electronic signature solution, we aspire to make digital transactions safer, faster and easier.
Through our solutions and services, we enable businesses to leverage innovative technology in order to provide superior customer experience and at the same time achieve operational efficiencies and regulatory compliance.
Did you know that Printec is behind your daily transactions?
Watch the to discover some of our business solutions.
Responsibilities
- Incident and Service request Management – identify, research, provide first level support and resolve customer technical issues
- Document, track and monitor the problem to ensure a timely resolution
- Properly escalate unresolved issues to the next level of onsite support
- External vendor management
- Provide reporting of escalated/assigned tickets as per the Service Level Agreements (SLA) and Key Performance Indicators (KPI)
- Bachelor or diploma degree in Engineering, Electronics or equivalent degree
- Proven working experience in Helpdesk support role
- Knowledge of dispute transactions investigation for self-service devices will be a plus
- Strong computer skills including Microsoft Office suite
- Advanced troubleshooting and multi-tasking skills
- Willing to work in shifts
- Excellent command of the Greek & English language (written & verbal)
- 💸 Competitive remuneration, including ticket restaurant card and annual bonus
- 👩⚕️ Group private health & life insurance programme
- 🧠 Mental health support, including one-on-one sessions
- 🕑 Flexible place or time working arrangements
- 🤝 A buddy to support you during your onboarding
- 📈 Personalised development plan and opportunities to participate in internal or external trainings; unlimited access to LinkedIn Learning platform
- 👥 Employee referral bonus so you can bring your friends to work
- ☕ Office perks like coffee and fruits corner
- 🎁 Marriage and childbirth gifts
- 🎓Summer internships for employees’ kids aged 18-25 years old
- 🌍 ESG and volunteering group activities
- ✅ Certified work environment by SHARE Equality Label®
As part of our dedication to diversity, Printec is committed to Equal Employment Opportunity without regard for race, nationality gender, disability, sexual orientation, gender identity, or region.
Printec regrets that due to the large number of applications received, we will only contact those who solely correspond to the job requirements as listed above. All applications will be treated with strict confidentiality.
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What We Do
Did you know that Printec is behind your daily transactions? Printec is a leader in business-to-customer transaction technologies in 17 countries in Central and Eastern Europe, offering a wide range of technology solutions that help improve human interactions, making everyday life easier. Through our wide range of technology solutions and services we enable businesses to leverage innovative technology to provide a superior customer experience and at the same time achieve operational efficiencies and regulatory compliance. Our solutions are behind everyday transactions: from cash transactions via ATMs, to card transactions, self-service solutions and more, enabling hundreds of organizations in Europe to meet and exceed their customers' expectations, while at the same time optimising their operations, creating cost efficiencies. With our presence of over 35 years and more than 950 highly qualified and experienced professionals, Printec is one of the fastest-growing information technology groups in Central and Eastern Europe. Watch our recent video for our 35th anniversary where colleagues share 35 facts and highlights about Printec to get to know us better: https://www.youtube.com/watch?v=zgFbdkR1XmU
