ATM Coordinator

Posted Yesterday
Be an Early Applicant
New York, NY, USA
In-Office
31-37 Hourly
Entry level
Transportation • Travel
The Role
Coordinate ATM operations and field support: respond to customer/branch inquiries, maintain ATM database, investigate reconciliation issues, prepare monthly account reports, distribute procedures to field personnel, ensure emergency cash access, and perform dispatch and guard-related duties.
Summary Generated by Built In

Pay Range:

(Specific to OHI,DEL,NY,CA,CO,WA,MD,CT,IL,NV,,KY,MI,NJ,ME,MO,MA,MT)

$30.68 - $36.66 Hourly

About Brink's:

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries.

We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

Key Responsibilities:

  • Promptly respond to customer, manufacturer, and branch inquiries by phone, fax, and e-mail; communicate issues and provide field support toward resolution on all aspects including cash, Mas-Hamilton locks, balancing/settlement and problems encountered on site
  • Maintain the branch’s ATM database and ensure that the branch has provisions to access emergency cash after regular business hours
  • Provide monthly account update reports to include current number of ATM's and servicing branches, changes in account contacts, and any current issues or projects, and branch schedule performance
  • Investigate daily issues from reconciliation by calling branch to investigate missed/unscheduled replenishment's, amount loaded versus amount requested, overages/shortages and claims investigation; provide resolution code to reconciliation
  • Maintain and distribute procedures to field personnel, educate field personnel on customer requirements and processes, coordinate and communicate with field personnel to ensure all operational changes are known
  • Cross train and perform other duties as assigned
  • Guard liability and assets
     

Minimum Qualifications:

  • Minimum 6 months of experience as a dispatcher
  • A valid driver’s license
  • Satisfy all applicable Department of Transportation requirements
  • A valid firearms permit or ability to pass applicable firearms licensing requirements
  • A valid guard card or ability to obtain a guard card or any other required licenses
  • Be at least 21 years of age

Preferred Qualifications:

  • 2 years of experience as a dispatcher
  • Light mechanical aptitude

If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink’s U.S.  We provide eligible employees medical, dental, vision and life insurance plans.  In addition, we offer profit sharing opportunities and a 401(k) program with company match. If you are interested and meet the requirements for this position, please apply.

What’s Next? 

Thank you for considering applying for a job at Brink’s. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink’s. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.

Brink’s is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink’s is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Skills Required

  • Minimum 6 months of experience as a dispatcher
  • Valid driver's license
  • Satisfy all applicable Department of Transportation requirements
  • Valid firearms permit or ability to pass applicable firearms licensing requirements
  • Valid guard card or ability to obtain a guard card or any other required licenses
  • Be at least 21 years of age
  • 2 years of experience as a dispatcher
  • Light mechanical aptitude

Brink’s Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brink’s and has not been reviewed or approved by Brink’s.

  • Healthcare Strength Medical plan options through national carriers (PPO and CDHP) with prescription coverage, plus dental and vision, provide broad core health coverage. HSA contributions and FSA options further support healthcare needs and choice.
  • Retirement Support A 401(k) with a company match and full vesting after two years offers structured retirement support. An ESPP with a purchase discount adds another savings pathway.
  • Flexible Benefits A wide set of voluntary programs (critical illness, accident, hospital indemnity, legal, pet, identity theft) and an EAP indicate flexible, choice-driven coverage. Multiple plan and account options enable tailoring to individual needs.

Brink’s Insights

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The Company
Coppell, Texas
9,210 Employees
Year Founded: 1859

What We Do

Brink’s, Incorporated is the world’s premier provider of secure solutions – including global transportation and storage for high-value goods, currency and coin processing, smart safes, ATM services, security services and advanced technology – that deliver critical business intelligence, improved productivity and enhanced protection. Established in 1859, Brink’s employs over 59,900 employees and serves customers through a network of 1,100 facilities and 12,000 vehicles in more than 100 countries on six continents — an unrivaled global footprint that delivers incomparable security, efficiency and visibility across the logistics lifecycle.

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