EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team, you will play a key role in supporting the sustainability and growth of EML’s National Self Insurance (NSI) portfolio. You will help strengthen regulatory compliance, assurance and technical capability while supporting consistent, high-quality claims management outcomes.
As the Assurance and Technical Lead, you will lead our assurance program, provide specialist technical guidance and partner with operational leaders, clients and key stakeholders to identify risks and drive continuous improvement.
You will also lead and develop a team of assurance and technical professionals, building capability through coaching, mentoring and guidance.
This is a permanent, full-time position that can be based from any of our EML offices in Parramatta, Sydney, Brisbane, Adelaide, Melbourne or Perth, with flexibility to work from home up to 2 days per week.
YOUR RESPONSIBILITIES
- Lead the annual NSI assurance program, including the preparation and execution of internal and external audits across multiple clients and jurisdictions.
- Communicate audit outcomes, identify emerging risks and work with Operations to develop practical remedial actions and strengthen assurance and compliance frameworks.
- Monitor legislative, regulatory and audit requirements, supporting the implementation of legislative reforms and providing technical guidance on complex claims and compliance matters.
- Monitor client service levels, contractual KPIs and assurance outcomes to identify trends and opportunities to strengthen operational performance.
- Build and maintain strong relationships with NSI leadership, self-insured clients, external auditors and regulator representatives to support effective outcomes.
- Lead a team of assurance and technical professionals, providing coaching, mentoring and targeted technical training to build capability, while contributing to strategic projects and continuous improvement initiatives.
ABOUT YOU
- Strong experience in the Workers Compensation industry (5+ years), encompassing claims and supporting functions. Multi-jurisdictional experience is highly advantageous.
- Demonstrated experience in Risk, Audit, Quality Assurance or a similar role ideally within workers compensation, insurance or self-insurance environment.
- Strong understanding of workers compensation legislation, regulatory requirements and audit frameworks, with the ability to translate complex requirements into practical solutions.
- Proven ability to build and manage relationships with internal and external stakeholders including employers, brokers, clients and regulators.
- Experience coaching and mentoring Case Managers and Specialists, including identifying capability gaps and contributing to training and development.
- Strong analytical, negotiation, influencing and communication skills with sound judgement and demonstrated ability to lead teams and achieve business outcomes.
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
Skills Required
- At least 5 years of experience in the workers compensation industry, including claims and supporting functions.
- Experience in risk, audit, quality assurance, or a similar role.
- Experience in workers compensation, insurance, or self-insurance environments.
- Strong understanding of workers compensation legislation, regulatory requirements, and audit frameworks.
- Ability to translate complex regulatory and compliance requirements into practical solutions.
- Experience building and managing relationships with employers, brokers, clients, regulators, internal stakeholders, and external auditors.
- Experience coaching and mentoring Case Managers and Specialists.
- Strong analytical, negotiation, influencing, and communication skills.
- Sound judgement and demonstrated ability to lead teams and achieve business outcomes.
- Multi-jurisdictional workers compensation experience.
EML Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EML Group and has not been reviewed or approved by EML Group.
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Flexible Benefits — Hybrid work and rostered‑day‑off arrangements (such as a 9‑day fortnight or monthly RDO) provide meaningful schedule flexibility. These options can help balance high‑pressure roles with predictable time away from daily duties.
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Parental & Family Support — Paid parental leave for primary and secondary carers and family‑oriented initiatives signal concrete support for caregivers. Some materials also reference superannuation coverage alongside parental leave.
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Wellbeing & Lifestyle Benefits — Employee wellbeing is supported through EAP and internal care programs, discounted private health insurance and gyms, flu shots, and retailer discount programs. These offerings broaden total rewards beyond base pay.
EML Group Insights
What We Do
At EML we take great pride in helping people get their lives back after a workplace injury. Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support. Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference. We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back
