Job Title: Asst. IT Manager - Customer Development
Location: UniOps Bangalore
Job Description
Global Digital & Technology (GDT) is Unilever’s global technology and operations engine, delivering business services, enterprise technology, and digital solutions that enable the organization to operate efficiently and innovate at scale. Through GDT, Unilever supports operations across more than 190 locations worldwide via a network of specialized service lines and strategic partners.
GDT focuses on delivering insights, innovation, enhanced user experiences, and seamless end-to-end services that help make Unilever a purpose-led and future-fit organization. Our mission is to unleash the power of people, experiences, technology, data, and performance to deliver solutions that grow, fuel, and protect Unilever and its stakeholders.
The UiM team plays a critical role in enabling Unilever’s Growth and Fuel for Growth agenda. We empower employees and users with data-driven insights and intelligent solutions that enable faster, smarter decision-making and unlock business value. Our vision is to transform Unilever into a truly intelligent enterprise, delivering superior performance through technology-led interventions.
Role Overview
This role will drive BAU operations of the ATLAN platform leading the service delivery, support governance & operational excellence across channels and products in CD for Atlan. This role sits at intersection of data, business and product ensuring seamless operations, strong business partnering and efficient delivery of change request.
An ideal candidate will combine data crunching, analytical thinking, stakeholder management, and execution rigor to ensure Atlan delivers consistent value across business functions.
Act as the IT partner to business leads ensuring strong alignment on change request and outcomes.
Own end – to – end day to day operations of Atlan across MT, GT, Ecom
Translate business requirements into a coherent IT roadmap across the product roadmaps / funnels.
Benchmark global and industry best practices proactively, identifying opportunities to retrofit and ensure data availability, reliability and governance.
Build and nurture strong relationships with external partners—marketplaces, analytics providers, tech vendors, data platforms—to unlock innovation and speed.
Provide program updates to senior leaders, aligning on risks, dependencies, and value realization metrics
Manage user access, metadata hygiene, lineage tracking and catalogue consistency.
Track and report KPIs on platform usage, issue resolution and CR delivery
If you are passionate about leveraging technology, and innovation to create impactful customer experiences and drive business transformation, we invite you to be part of this exciting journey.
Note: All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding.
Skills Required
- Experience with data analytics and operations
- Ability to translate business requirements into IT solutions
- Strong stakeholder management skills
- Experience managing user access and data governance
Unilever Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unilever and has not been reviewed or approved by Unilever.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, dental, vision, life insurance, and occupational health support alongside a 24/7 employee assistance program. Wellbeing offerings such as health checks, resilience tools, and counseling support the perceived depth of health-related benefits.
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Retirement Support — Retirement support includes a 401(k) match that reaches up to 5% of base salary, strengthening the overall value of the package. Share and savings options are also referenced as part of longer-term financial support beyond salary.
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Flexible Benefits — Benefits customization is enabled through tools such as a “My Reward” system and a “Benefits Envelope” that allows employees to personalize selections. Flexible working approaches are also associated with improved overall satisfaction, reinforcing perceived choice and adaptability in the total rewards offering.
Unilever Insights
What We Do
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry’s, The Dollar Shave Club and Dermalogica. Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.
