Proactively manage all applications by engaging regularly with underwriters, advisers & adviser support staff
Deliver and demonstrate exceptional customer service skills when engaging with internal / external stakeholders
Apply a keen understanding of MetLife's products, relevant legislation & underwriting considerations in undertaking administrative and adviser service activities
Prompt & efficient communication with Internal/External customers/advisors with appropriate documentation
Complete all underwriting administration support transactions in an effective manner and within agreed service levels
Seek out innovative and creative ways to improve MetLife's process and procedures.
Other duties as required by the reporting manager or capability lead
Support in execution of process improvements
Support with reporting responsibilities
Researching and resolving complex issues
Analyze, validate and process transactions as per Desktop procedures
Clear and accurate written and verbal communication (Scripted and Templatized) with employee, employer & overseas business resources by email
Ensure assigned targets are met in accordance with SLA and Internal standards
Ensure quality of transaction is in compliance with predefined parameters as defined by Process Excellence
Ability to communicate effective with stakeholders via emails to have logical discussion
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
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What We Do
We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife, we're leading the global transformation of an industry we’ve defined for over 157 years.
At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities.
Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
